Summary
Overview
Work History
Education
Skills
Timeline
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Brittney Gunnels

Tomball,Texas

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, event coordinating, accounting, accounts receivable, invoicing, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

9
9
years of professional experience

Work History

Provider Services Department Manager

LegalEASE
Houston, Texas
09.2022 - Current
  • Delegated assignments and coordinated schedules to manage day-to-day employee activities and functions.
  • Utilized KPIs to drive team and process performance.
  • Enhanced department recruitment efforts by targeting sourcing strategies, streamlining inter view processes, and utilizing recruitment technologies.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Lead a team of 55 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Communicated policy updates to department, answered questions and monitored compliance.

Customer Service Specialist

Advanced Diabetes Supply
Carlsbad, CA
03.2021 - 09.2022
  • Implement new policies and procedures in compliance with HIPPA regulations.
  • Cross trained in 3 other departments in order to meet high demands and assist other departments when needed.
  • Communicate with personnel in regard to prescription requests and insurance verifications | ie: Dr. offices, hospitals, insurance representatives, patients point of contact, and patients power of attorney, and skilled nursing facilities.
  • Maintain accurate and detailed records in company database.
  • Built strong knowledge of product line to assist customers in selecting products.

Office & Catering Manager

Gringos Mexican Kitchen
Spring, TX
01.2018 - 07.2020
  • Created and posted bi-weekly schedules for 65 + employees.
  • Responsible for daily invoices, daily/weekly payroll labor reports, weekly/monthly sales reports, monthly catering reports, and daily cash handling /bank deposits.
  • Established relationships with vendors to secure competitive prices on supplies needed for catering projects.
  • Coordinated with internal departments and external stakeholders to ensure successful execution of projects.
  • Monitored performance metrics of various initiatives and identified areas needing improvement.

Guest Relations Manager

Ignite Restaurant Group
Houston, TX
07.2015 - 08.2017
  • Developed and implemented customer service policies and procedures for Guest Relations team.
  • Created monthly reports on departmental performance, highlighting successes, challenges, and opportunities for improvement.
  • Resolved escalated customer complaints professionally and efficiently.
  • Maintained accurate records of all guest interactions and transactions for future reference.
  • Facilitated guest feedback surveys to identify areas of improvement in customer service.

Education

High School Diploma -

CYPRESS FALLS
05.2007

Skills

  • Sales Reporting
  • Staff Management
  • Performance Management
  • Employee Scheduling
  • Relationship Building and Management
  • Recruiting and Hiring
  • Training and Development
  • Customer Service

Timeline

Provider Services Department Manager

LegalEASE
09.2022 - Current

Customer Service Specialist

Advanced Diabetes Supply
03.2021 - 09.2022

Office & Catering Manager

Gringos Mexican Kitchen
01.2018 - 07.2020

Guest Relations Manager

Ignite Restaurant Group
07.2015 - 08.2017

High School Diploma -

CYPRESS FALLS

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Brittney Gunnels