Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
BRITTNEY HARBINSON

BRITTNEY HARBINSON

People Operation
Stop chasing the money and start chasing the passion.
Tony Hsieh

Summary

  • Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer 7 years of progressive training experience and take on challenging new role.

Overview

8
8
years of professional experience
10
10

Document Management Software Experience

10
10

Business Operation Management Experience

5
5

New Hire Onboarding Experience

Work History

Customer Service Analyst

Mann+Hummel
Gastonia, NC
09.2023 - Current
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Identified issues, analyzed information and provided solutions to problems.
  • Enhanced customer satisfaction by swiftly resolving complex issues and providing tailored solutions.
  • Contributed positively to the company''s reputation by consistently delivering excellent service experiences across all touchpoints.

Operation Support Specialist

SAP Concur
Gastonia, NC
07.2022 - 01.2023
  • Created and maintained well-organized electronic and hard copy files to support business processes.
  • Collaborated with operations team to provide excellent customer service and foster positive work environment.
  • Liaised with freight forwarders and carriers to arrange product movements and deliveries.
  • Performed administrative duties and prepared operational procedures to assist operations support manager.
  • Participated in operations team meetings to coordinate and assign project management tasks.

Employee Engagement Manager

Medline
Lincolnton, NC
09.2016 - 12.2021
  • Processed new hires, transfers, and separations.
  • Delivered team member services and customized employee programs focused on optimizing labor relations and communications.
  • Facilitated communication and collaboration with employees and management to encourage teamwork and rapport.
  • Developed performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals.
  • Organized and facilitated employee focus groups to gather feedback and insights.

Education

High School Diploma -

West Lincoln High School, Lincolnton, NC
  • Member of BETA Club, DECA, National Honor Society
  • Awarded NC State Champion for Business Management and Human Resources (1998-1999)
  • Elected to Secretary for Student Body (1999-2000)
  • Received New Bold Alumni Scholarship (1999-2000)
  • Continuing education in Business Management

Skills

    Organizational Development

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Analyst - Mann+Hummel
09.2023 - Current
Operation Support Specialist - SAP Concur
07.2022 - 01.2023
Employee Engagement Manager - Medline
09.2016 - 12.2021
West Lincoln High School - High School Diploma,

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BRITTNEY HARBINSONPeople Operation