BRITTNEY HARBINSON
People Operation
Stop chasing the money and start chasing the passion.
Tony Hsieh
Summary
- Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer 7 years of progressive training experience and take on challenging new role.
Overview
8
8
years of professional experience
10
10
Document Management Software Experience
10
10
Business Operation Management Experience
5
5
New Hire Onboarding Experience
Work History
Customer Service Analyst
Mann+Hummel
Gastonia, NC
09.2023 - Current
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Identified issues, analyzed information and provided solutions to problems.
- Enhanced customer satisfaction by swiftly resolving complex issues and providing tailored solutions.
- Contributed positively to the company''s reputation by consistently delivering excellent service experiences across all touchpoints.
Operation Support Specialist
SAP Concur
Gastonia, NC
07.2022 - 01.2023
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Liaised with freight forwarders and carriers to arrange product movements and deliveries.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Participated in operations team meetings to coordinate and assign project management tasks.
Employee Engagement Manager
Medline
Lincolnton, NC
09.2016 - 12.2021
- Processed new hires, transfers, and separations.
- Delivered team member services and customized employee programs focused on optimizing labor relations and communications.
- Facilitated communication and collaboration with employees and management to encourage teamwork and rapport.
- Developed performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals.
- Organized and facilitated employee focus groups to gather feedback and insights.
Education
High School Diploma -
- Member of BETA Club, DECA, National Honor Society
- Awarded NC State Champion for Business Management and Human Resources (1998-1999)
- Elected to Secretary for Student Body (1999-2000)
- Received New Bold Alumni Scholarship (1999-2000)
- Continuing education in Business Management
Skills
Organizational Development
Application support
Organization and Time Management
Training development
Team Building
MS Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service Analyst - Mann+Hummel
09.2023 - Current
Operation Support Specialist - SAP Concur
07.2022 - 01.2023
Employee Engagement Manager - Medline
09.2016 - 12.2021
West Lincoln High School - High School Diploma,