Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRITTNEY HARRIS

Augusta,GA

Summary

Proven Tier 1 Agent at Checkr, adept in Microsoft Office and excelling in customer service, I significantly enhanced team productivity and reduced call duration through effective problem-solving. My commitment to professional development and mastery in active listening have fostered high customer retention rates and loyalty for T-Mobile, showcasing my ability to deliver results and maintain professionalism under pressure.

Overview

10
10
years of professional experience

Work History

Tier 1 Agent

Checkr
02.2022 - Current
  • Collaborated with vendors to locate replacement components and resolve advanced problems with background checks.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure first call resolution.
  • Boosted team productivity with effective collaboration and knowledge sharing among peers.
  • Demonstrated commitment to professional growth through regular attendance at industry conferences, workshops, or seminars related to customer service and technical support.
  • Provided phone support building a report with company's employees to maintain a professional relationship.
  • Reduced average call duration through efficient problem-solving techniques and clear communication skills.

Customer Service Representative

T-Mobile
02.2014 - 01.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls to avoid on-hold minimal wait times.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained up-to-date knowledge of product and service changes.

Education

High School Diploma -

Hephzibah High School
Hephzibah, GA
05.2008

Skills

  • Goal-Oriented
  • Microsoft Office
  • Call center experience
  • Shipping procedures
  • Follow-up skills
  • Typing Speed
  • Live chat support
  • Teamwork and Collaboration

Timeline

Tier 1 Agent

Checkr
02.2022 - Current

Customer Service Representative

T-Mobile
02.2014 - 01.2022

High School Diploma -

Hephzibah High School

Similar Profiles

CREATE PROFILE
BRITTNEY HARRIS