Brittney Hatcher
West Palm Beach,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure any position. Ready to help team achieve company goals. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Overview
10
10
years of professional experience
Work History
Accounts Receivable Clerk
One Parking
08.2021 - 08.2023
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Responded to inbound inquiries regarding accounts and payments.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Monitored accounts to verify compliance with payment terms and schedules.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Prepared financial statements to provide results of operations, financial position and cash flow.
Customer Service Representative
Community Choice Financial Inc.
10.2020 - 08.2021
- Answered constant flow of customer calls with minimal wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Assisted with training of new tellers on policies and procedures.
- Counted, verified and handled bank deposits and armored car transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Monitored and verified suspicious activity on customer accounts.
- Received loan and utility payments, sending funds to correct destinations.
- Processed applications for new accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Maintained accurate records of customer transactions for reporting purposes.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Customer Sales Associate
TJ Maxx, TJX Companies
04.2013 - 10.2020
- Provided optimal customer engagement, resulting in increased sales conversions.
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Provided information on company offerings to promote products and services to customers.
- Rotated merchandise according to supervisor direction, maintaining fresh and attractive sales floor displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Managed cash register after end of shift to balance and record accurate transactions.
- Utilized upselling techniques to promote additional products and increase sales.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
No Degree - Cosmetology
Indian River State College
Stuart, FL06.2012
High School Diploma -
Martin County High School
Stuart, FL06.2011
Skills
- Bookkeeping Operations
- Microsoft Office
- Bill Payment and Recordkeeping
- Payments Posting
- Critical Thinking
- Financial Calculation and Analysis
- Accounts Payable and Receivable Auditing
- Customer Notifications
- Monthly Reconciliations
- Invoice Processing
- Year-End Closings
- Payment Calculation
- Office Supplies and Inventory
- Collection Calls
- Outbound Calling
- Data Entry and Management
- Revenue Operations
- Financial Recordkeeping
- Monetary Transactions
- Deposit Funds
- Cash Counting
- Loans
- Fraud Identification
- Balance Cash Drawers
- Sorting and Filing
- Microsoft Outlook
Timeline
Accounts Receivable Clerk
One Parking
08.2021 - 08.2023
Customer Service Representative
Community Choice Financial Inc.
10.2020 - 08.2021
Customer Sales Associate
TJ Maxx, TJX Companies
04.2013 - 10.2020
No Degree - Cosmetology
Indian River State College
High School Diploma -
Martin County High School
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