Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
DeliveryDriver
Brittney Haynes

Brittney Haynes

Knoxville,TN

Summary

Proven to enhance operational efficiency and customer satisfaction, leveraging problem-solving and GPS route planning skills at IDEXX to optimize delivery routes, significantly reducing delivery times. Possesses the ability to work independently and build rapport contributed to positive outcomes at CVScaremark, showcasing a blend of hard and soft skills vital for dynamic business environments. Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries.

Overview

14
14
years of professional experience

Work History

Courier

IDEXX
01.2023 - Current
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Followed company policies and procedures during shift.
  • Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
  • Ensured the safety of packages by properly handling fragile items during transportation and storage.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Drove safely at all times to avoid accidents and harm.
  • Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
  • Utilized GPS navigation systems to navigate faster routes.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
  • Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
  • Verified package information to check for accuracy and completeness.
  • Reduced fuel consumption by implementing efficient driving techniques and carefully planning routes.
  • Contributed to positive work environment, showing respect and cooperation with colleagues.
  • Handled sensitive packages with care, ensuring they arrived in perfect condition.
  • Ensured vehicle safety and reliability, performing regular maintenance checks.
  • Ensured compliance with transportation regulations, maintaining clean driving record.
  • Improved route efficiency with meticulous planning and GPS technology.
  • Reduced delivery times, optimizing routes based on traffic and weather conditions.
  • Managed delivery route for optimal use of time and fuel.

Pharmacy Benefits Manager

CVScaremark
03.2022 - 01.2023
  • Delivered high-quality customer service through prompt resolution of inquiries from members, providers, or other parties involved in the delivery of pharmacy benefits services.
  • Implemented data-driven strategies to enhance operational efficiency in the processing of prescription claims.
  • Ensured compliance with regulatory requirements, maintaining accurate records and documentation of pharmacy benefit management activities.
  • Evaluated medication utilization trends to identify opportunities for quality improvement and cost containment initiatives.
  • Achieved cost savings for clients through the effective negotiation of contracts with pharmaceutical manufacturers and wholesalers.
  • Collaborated with healthcare providers to optimize patient care and promote appropriate medication use.
  • Provided expert guidance on complex issues related to formulary management, drug pricing, rebate negotiations, and clinical program development.
  • Developed and maintained a comprehensive understanding of evolving industry regulations, guidelines, and best practices in pharmacy benefits management.
  • Educated members about their prescription drug coverage options, empowering them to make informed decisions about their healthcare needs.

Assistant Manager

Dominos
09.2020 - 11.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

CSR

Dominos
08.2019 - 11.2020
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Cashier

Pure Pleasure
06.2011 - 11.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Reservation Manager

Uhaul Moving And Storage
07.2010 - 06.2011
  • Implemented a new reservation software system, resulting in better organization and tracking of bookings.
  • Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
  • Established effective communication channels between departments for seamless coordination of guest services.
  • Analyzed booking trends to forecast demand, enabling informed decision-making on pricing strategies.
  • Streamlined the reservations process for improved guest experience and increased booking rates.
  • Maintained comprehensive knowledge of property features, amenities, policies, and local attractions to provide accurate information to guests at all times.
  • Resolved escalated customer issues promptly, maintaining positive brand reputation among guests and industry professionals alike.
  • Handled high volumes of incoming calls professionally while multitasking other administrative tasks essential to the role.

Education

High School Diploma -

South Doyle High School
Knoxville, TN
05.2009

Skills

  • Working Independently
  • Attention to Detail
  • Problem-Solving
  • Customer Service
  • Time Management
  • Excellent driving skills
  • GPS and route planning
  • Relationship building and rapport
  • Delivery Management
  • Customer Focus
  • Product and service knowledge

Work Preference

Work Type

Part TimeContract WorkFull Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Work-life balanceFlexible work hoursPersonal development programsCareer advancement

Timeline

Courier

IDEXX
01.2023 - Current

Pharmacy Benefits Manager

CVScaremark
03.2022 - 01.2023

Assistant Manager

Dominos
09.2020 - 11.2022

CSR

Dominos
08.2019 - 11.2020

Cashier

Pure Pleasure
06.2011 - 11.2013

Reservation Manager

Uhaul Moving And Storage
07.2010 - 06.2011

High School Diploma -

South Doyle High School

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Brittney Haynes