Brittney Helton
Asheville,US
Summary
Experienced with overseeing large-scale construction projects, ensuring both safety and efficiency. Utilizes strong project management and leadership skills to coordinate teams and manage resources effectively. Track record of maintaining high safety standards and achieving project milestones on time.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Site Manager
Partnership Property Management
03.2025 - Current
- Oversaw daily site operations, ensuring compliance with safety regulations and quality standards.
- Led team meetings to strategize project timelines and resource allocation for efficiency.
- Implemented process improvements that enhanced workflow efficiency and reduced turnaround times.
- Developed training programs for new staff, increasing overall team competency and performance consistency.
- Managed vendor relationships to ensure timely delivery of materials and services for projects.
- Conducted regular site inspections, addressing issues proactively to maintain operational integrity.
Registrar
UNC Health Care
05.2024 - 03.2025
- Managed student enrollment processes to ensure accurate record-keeping and compliance with institutional policies.
- Developed and implemented strategies for improving data management systems, enhancing efficiency in registration workflows.
- Collaborated with academic departments to streamline course scheduling and maximize resource allocation for student needs.
- Led training sessions for staff on new registration software, fostering a culture of continuous improvement and adaptation.
Server/Bartender/Shift Manager
J. Hartman's
03.2020 - 05.2024
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new servers on menu items and service protocols to enhance team efficiency.
- Managed cash handling procedures, ensuring accuracy in transactions and end-of-shift reconciliation.
- Resolved customer complaints promptly, improving overall dining experience and satisfaction levels.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Monitored inventory levels, assisting in ordering supplies to prevent shortages during peak hours.
Sales and Services Representative II
First Citizens Bank
11.2018 - 03.2020
- Demonstrates Bank's service standards of accuracy, responsiveness, courtesy, partnership and responsibility along with other service expectations as established.
- Ensures service and referral activities are aligned to create value for both the customer and the bank.
- Uses problem-solving, listening, understanding and responding techniques to address a customers' immediate needs and when appropriate, link need to a solution where there is an opportunity to expand or retain a relationship.
- Regularly creates value added conversations with customers to uncover opportunities to make quality referrals to branch or other business partners.
- Prepares sales support materials for prospect and customer calling efforts. Schedules prospect and client appointments.
- Proactively looks for ways to enhance service and referral performance by seeking coaching, supporting Bank initiatives, and leveraging tools to enhance activities.
Barista/Cashier
Mission Hospital
12.2017 - 11.2018
- Providing excellent customer service to each customer. Making coffee drinks, assisting in food orders, ordering from venders, running a cash drawer and counting monies correctly, cleaning and restocking store.
Teller
SunTrust
12.2014 - 12.2017
- Process financial transactions promptly and accurately
- Strictly adhere to all bank policies and procedures
- Prioritize client demands
- Provide impeccable customer service
- Communicate professionally with all clients and colleagues
- Uphold understanding of all banking products and services, along with company systems and procedures
Server
Gondolier
09.2014 - 12.2017
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly.
Teller
Bank of America
05.2012 - 12.2014
- Process financial transactions promptly and accurately
- Strictly adhere to all bank policies and procedures
- Prioritize client demands
- Provide impeccable customer service
- Communicate professionally with all clients and colleagues
- Uphold understanding of all banking products and services, along with company systems and procedures
U.S. cellular agent
U.S. Cellular
05.2010 - 05.2012
- Provide customers sound information about the company's products or the store's merchandise. Suggesting customer products that suit their needs and desires. Maintaining and making sure the store displays are organized and clean. Also providing assistance in the store inventory and product replenishment.
Cashier
Mission Hospital
04.2008 - 05.2010
- Responsible for taking money in the form of cash, check, or credit card from customers in the gift shop. Stock candy and food items, Scans items, provides change, balances drawer, and processes card transactions.
Education
High school diploma or GED - High school or equivalent
Skills
- Technical Proficiency
- Processing cash transactions
- Casual dining experience
- Check cashing
- Currency exchange handling
- POS
- Credit card accounts
- Property showing
- Cash handling
- Productivity software
- Customer complaint resolution
- Cross-selling
- Anti-Money Laundering (AML) compliance (compliance procedures implemented)
- Balancing cash drawers
- Regulation CC
- Promoting bank products
- Closing bank accounts
- Preventing cash discrepancies
- CRM software
- Banking software
- Customer service
- Medical terminology
- Computer literacy
- Communication skills
- Time management
- Cash reconciliation
- Financial services
- Bank Secrecy Act
- Bank card ordering
- Accurate transaction records management
- Coffee Experience
- Checking accounts
- Documentation review
- Bartending
- Multitasking
- CRM system proficiency
- Shift management
- Spreadsheets
- Anti-money laundering
- Banking
- Cash loss identification
- Lead generation
- Check ordering
- Bank transfers
- Assisting with digital banking services
- Opening bank accounts
- Barista experience
- ICD-10
- Administrative experience
- 10 key typing
- Detecting counterfeit currency
- Cash flow monitoring
- KYC
- Withdrawals
- Daily transaction recording
- Industry knowledge of financial regulations
- Sales team management
- Money orders
- Regulatory compliance
- Hospitality
- Loan payment processing
- Hospitality management
- Assistant manager experience
- Teamwork
- Office experience
- Regulatory compliance management
- Upselling
- Mobile devices
- Computer operation
- Industry knowledge of financial compliance
- Financial compliance
- Restaurant management
- Promoting bank services
- Attention to detail
- Balancing end-of-day transactions
- Property management tools
- Customer inquiry handling
- Guest relations
- Achieving sales targets
- Providing guidance on banking products
- Customer relationship management
- Counting cash
- Organizational skills
- Savings accounts
- Certificate of Deposit (CD) accounts
- Microsoft Office
- Serving
- Word processing
- POS systems
- Customer identification program (CIP)
- Sales Support
- Banking regulatory compliance
- Account Management
Certification
- CRCM
- Certified Anti-Money Laundering Specialist
- Driver's License
- Certified Apartment Manager
- Food Handler Certification
Languages
English
Full Professional
Timeline
Site Manager
Partnership Property Management
03.2025 - Current
Registrar
UNC Health Care
05.2024 - 03.2025
Server/Bartender/Shift Manager
J. Hartman's
03.2020 - 05.2024
Sales and Services Representative II
First Citizens Bank
11.2018 - 03.2020
Barista/Cashier
Mission Hospital
12.2017 - 11.2018
Teller
SunTrust
12.2014 - 12.2017
Server
Gondolier
09.2014 - 12.2017
Teller
Bank of America
05.2012 - 12.2014
U.S. cellular agent
U.S. Cellular
05.2010 - 05.2012
Cashier
Mission Hospital
04.2008 - 05.2010