Brittney Henderson
Powell,WY
Summary
etail-oriented professional with strong experience in billing and documentation review, ensuring accuracy and compliance of records. Known for excellent customer service skills and the ability to collaborate effectively with team members to achieve organizational goals.
Overview
9
9
years of professional experience
2015
2015
years of post-secondary education
Work History
Office Manager
Heart Mountain Eyecare Group
Powell, Wyoming
01.2017 - Current
- Managed daily office operations to ensure a smooth workflow.
- Coordinated appointment scheduling for patients and staff efficiently.
- Supervised administrative staff and provided ongoing training support.
- Maintained accurate patient records in electronic health systems.
- Implemented office policies to enhance productivity and organization.
- Oversaw inventory management of medical supplies and equipment.
- Facilitated team meetings to discuss goals and operational improvements.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Reviewed files and records to obtain information and respond to requests.
- Processed billing inquiries efficiently and resolved customer discrepancies promptly.
- Monitored accounts receivable aging reports to identify overdue accounts proactively.
- Answered customer inquiries regarding billings, payments, account status.
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Calculated billing charges, prepared and submitted claims to insurance companies.
Receptionist
City of Powell Aquatic center
Powell
12.2016 - 12.2017
- Managed front desk operations and greeted visitors at the aquatic center.
- Answered phone calls and responded to inquiries about programs and schedules.
- Scheduled appointments for swim lessons and facility rentals efficiently.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
Education
Powell High School
Powell, WyomingSkills
- Electronic health records
- Office management
- Patient scheduling
- Billing and coding
- Problem solving
- Attention to detail
- Organizational skills
- Billing
- Customer service
Timeline
Office Manager
Heart Mountain Eyecare Group
01.2017 - Current
Receptionist
City of Powell Aquatic center
12.2016 - 12.2017
Powell High School