Brittney Hicks
Imperial Brady
Inkster,MI
1
Certification
16
Years of experience
Customer Service Representative adept at enhancing operational efficiency through precise inventory management and timely order fulfillment. Recognized for achieving productivity standards while ensuring order accuracy and minimizing product damage. Strong organizational and communication skills foster positive interactions at all levels.
Work History
Order Picker
8 Months- Verified order accuracy by cross-referencing picked items with customer invoices.
- Minimized product damage through careful item selection, ensuring integrity of inventory.
- Achieved productivity and accuracy standards aligned with company guidelines.
- Documented daily picking reports, tracked item counts, locations, and discrepancies to maintain accuracy.
- Labeled boxes to organize items for efficient warehouse processing. and organized them in outbound collection areas for streamlined processing.
- Operated a reach truck to transport materials efficiently within the warehouse.
- Loaded and unloaded shipments following safety standards and company protocols.
- Conducted regular safety checks on equipment to ensure functionality.
Order Picker
7 Months- Operated powered industrial trucks such as forklifts, pallet jacks or order pickers safely to move merchandise throughout the facility.
- Selected correct items for orders, enhancing order accuracy and reducing errors. for orders by keying codes into the system.
- Operated warehouse equipment to move products efficiently, contributing to timely order processing.
- Maintained cleanliness and organization of work areas to ensure safety compliance.
- Collaborated with team members to improve daily order fulfillment processes, increasing overall efficiency.
- Packaged products securely to prevent damage during shipping and handling.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
Production Administrator
4 Years 9 Months- Trained new staff on production processes and safety protocols, enhancing compliance and team readiness.
- Maintained accurate records of incoming and outgoing shipments, supporting effective inventory management.
- Monitored shipping schedules and deadlines to guarantee timely delivery of orders.
- Prepared essential documents including purchase orders, invoices, and packing slips.
- Completed day-to-day duties accurately and efficiently.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
Data Entry Clerk/warehouse worker
9 Months- Entered data into company systems for inventory management and tracking.
- Verified accuracy of information entered from various documents and sources.
- Maintained organized records to support shipping and receiving operations.
- Wrapped boxes with bands for secure packaging. Prepared paperwork for truck pickups and drop-offs. Measured items to ensure accuracy. I Know how to operate a Hi-Lo.
Fulfillment Associate
4 Years 8 Months- Employer
- Assisted in physical inventories, separated and packed orders, received products, ensured inventory accuracy, and unloaded and loaded trucks, consistently meeting rate expectations
- Safely unloaded inbound shipments and moved products to designated storage locations, ensuring organization and accessibility
- Stacked and stored merchandise efficiently in appropriate areas, optimizing space and facilitating quick retrieval
Machine Operator
2 Years 1 Month- Operate equipment safely and effectively for production processing
- Conducted quality control checks to ensure proper assembly of all vehicles, enhancing overall production reliability.
- Inspected vehicles for defects and necessary repairs, contributing to improved operational safety and quality.
- Performed regular equipment maintenance to maintain production capacity and uphold quality standards.
Cashier
1 Year 6 Months- Delivered frontline customer service to patrons, ensuring satisfaction and repeat business.
- Conduct financial transactions for customers making purchases
- Resolved customer complaints by offering suitable solutions and alternatives to enhance customer experience.
- Packed customer orders and verified quality and quantity of prepared food to maintain high standards.
- Operated large-volume cooking equipment in a fast-paced kitchen environment
Cashier
1 Year 5 Months- Processed customer transactions using point-of-sale systems efficiently.
- Handled cash transactions for customers, ensuring accurate and timely processing. I also did maintenance to the bathrooms and eating areas. Greeted guests at the front desk and drive-thru window. Also i did food preparation and temperature control on the grill. Processed customer transactions efficiently Assisted in food preparation for service
- Maintained cleanliness and organization of checkout areas and displays.
- Assisted customers with product inquiries and provided recommendations.
Education
GED
Skills
Data Entry
Data Verification
Data entry
Typing
Warehouse Experience
Shipping & Receiving
Load & Unload
Order Picking
Packaging
Quality Inspection
Freight Experience
Materials Handling
Forklift operation
Computer Literacy
Microsoft Word
Microsoft Powerpoint
Assembly
Interpersonal communication
Document Management
English
Personal Information
- Title: Fulfillment Associate - Amazon
- Driving License: Yes
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
Driver's License, Food Handler Certification
Assessments
- Merchandise & Supply Storage Skills Proficient
- February 2019
- Measures a candidates ability to apply systematic processes for managing and storing products and merchandise.
- Full results: Proficient
- Data Analysis Familiar
- Measures a candidates skill in interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data.
- Full results: Familiar
- Attention to Detail Familiar
- May 2020
- Identifying differences in materials, following instructions, and detecting details among distracting information.
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Order Picker
Imperial Brady
01.2026 - 09.2026Read More
Order Picker
Total Warehouse Solutions
06.2025 - 01.2026Read More
Production Administrator
Mastronardi Produce
03.2021 - 12.2025Read More
Data Entry Clerk/warehouse worker
PCA Packing Corporation of America
11.2020 - 08.2021Read More
Fulfillment Associate
Amazon
03.2016 - 11.2020Read More
Machine Operator
Staffing Network
02.2014 - 03.2016Read More
Cashier
Checkers
05.2012 - 11.2013Read More
Cashier
Wendy's
03.2011 - 08.2012Read More
Detroit Adult Education Center
GED
Read More