Brittney Hill
Sterling Heights,MI
Summary
Customer service specialist with knowledge of special delivery and proven multitasking abilities within various industries. Committed to maintaining professional relationships to increase clientele and ensure customer satisfaction.
Overview
6
6
years of professional experience
Work History
Fashion Stylist
Kate Spade
10.2022 - Current
- Provide education and guidance to clients on fashion trends and styling techniques.
- Led entire client shopping experience, putting together ensembles, and providing styling tips that were personalized.
- Identify and source garments, footwear and accessories to create dynamic and fashion-forward styles.
- Outreaching to new and old clients during special promotions and sales.
Billing Specialist
Ompt Specialists
02.2022 - Current
- Check insurance requirements to ensure accuracy and contract compliance
- Complete insurance verification and assist with submitting services for prior authorization utilizing appropriate 3rd party systems and processes
- Provide an outstanding customer experience in support of patient, referral, or insurance inquiries and conduct timely follow up with all clients and referring parties
Mortgage Closer
United Wholesale Mortgage
02.2021 - 02.2022
- Daily communication via telephone and email with both brokers and title companies to solve any discrepancies and finalize loan costs.
- Verify and documentation needed for the closing of the home and confirm the fees associated with the loan are compliant
- Review various reports for evaluation and determination of non-compliance as its imperative that I maintained and followed established security and disclosure regulations.
Doc Indexing Specialist
United Wholesale Mortgage
05.2019 - 02.2021
- Managed documents processes through scanning, filing, and transmitting while following all standard procedures
- Digitalized paper documents by scanning and uploading to electronic database.
- Conducted quality checks on scanned documents to review for accuracy.
Teller
Comerica Bank
10.2018 - 05.2019
- Informing customers about bank products and services
- Applied Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions
- Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete
Customer Service Representative
PNC Financial Services
06.2017 - 08.2018
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Chandler Park Academy - High School
Harper Woods, MIBachelor of Arts -
Western Michigan University
Kalamazoo, MI04.2017
Skills
- Organization
- Teamwork and Collaboration
- Flexible
- Microsoft Office
- Problem Solving
- Creativity
- Attention to detail
- Adaptable
Timeline
Fashion Stylist
Kate Spade
10.2022 - Current
Billing Specialist
Ompt Specialists
02.2022 - Current
Mortgage Closer
United Wholesale Mortgage
02.2021 - 02.2022
Doc Indexing Specialist
United Wholesale Mortgage
05.2019 - 02.2021
Teller
Comerica Bank
10.2018 - 05.2019
Customer Service Representative
PNC Financial Services
06.2017 - 08.2018
High School Diploma -
Chandler Park Academy - High School
Bachelor of Arts -
Western Michigan University