Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Brittney Hill

Louisa,VA

Summary

Versatile and dedicated professional with a proven track record in patient care and office management. Demonstrated expertise in HIPAA compliance and emotional support, leading to significant improvements in client daily living standards. Proficient in medical office software, contributing to enhanced team efficiency and increased patient satisfaction.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Attendant Care Worker

Public Partnerships, PPL
Albemarle, VA
06.2021 - Current
  • Improved patient outlook and daily living through compassionate care.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Performed household tasks such as laundry, light cleaning, grocery shopping or errands for clients unable to do so themselves.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Administered medications according to physician orders.
  • Recorded client status progress and challenges in logbooks and reports.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Communicated effectively with family members regarding patient care plans.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Developed individualized plans for each client based on their needs, abilities and interests.
  • Drove clients to doctors' appointments and social outings.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Assisted clients with maintaining good personal hygiene.
  • Provided emotional support to clients dealing with difficult life changes due to illness or disability.

Office Services Specialist

Greene County Health Department
Stanardsville, VA
09.2017 - 05.2021
  • Performed data entry and record keeping tasks using computer software applications such as Microsoft Office Suite.
  • Prepared reports summarizing office services activities for review by management team.
  • Answered multi-line phone system and engaged with clients.
  • Monitored office expenses and submitted purchase requests.
  • Handled mail duties, picking up, sorting and distributing to departments and personnel.
  • Processed payments for goods and services received by the company utilizing accounts payable procedures.
  • Communicated effectively with other healthcare staff members regarding patient care plans.
  • Scheduled and confirmed patient appointments and consultations.
  • Verified insurance coverage for each patient visit.
  • Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Prepared patient charts prior to each appointment.
  • Registered patients and scheduled appointments.
  • Communicated with patients with compassion while keeping medical information private.

Medical Courier

Medical Courier of Charlottesville
Charlottesville, VA
02.2015 - 01.2019
  • Logged and tracked deliveries using electronic and paper systems, ensuring accuracy and accountability of all items transported.
  • Maintained strict adherence to HIPAA regulations and confidentiality standards during the handling and transportation of sensitive medical materials.
  • Complied with all local, state, and federal regulations regarding the transport of medical materials, including DOT standards.
  • Coordinated parcel delivery using strong time management skills.
  • Delivered medical supplies and equipment to healthcare facilities.
  • Implemented infection control procedures for the transport of biohazardous materials, ensuring compliance with health and safety regulations.
  • Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.
  • Utilized problem-solving skills to address and overcome unexpected delays, vehicle breakdowns, or route changes, ensuring minimal impact on delivery times.

Front Office Administrator

Sentara Martha Jefferson Medical Group
Charlottesville, VA
07.2016 - 09.2017
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Transcribed recorded practitioners' diagnoses and recommendations into medical records.
  • Ordered and maintained supply inventory for medical office.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.

Office Cleaner

Lamb's Home Improvement
Stanardsville, VA
06.2011 - 08.2016
  • Completed routine maintenance checks, notifying management of needed repairs.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Provided assistance with moving furniture when requested by tenants or staff members.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Monitored inventory levels of necessary supplies on a regular basis in order to maintain adequate stock.
  • Emptied wastebaskets, disposed of trash in designated areas, and recycled items as needed.

Sales Associate

Kohls Department Store
Charlottesville, VA
10.2014 - 02.2015
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Prepared merchandise for purchase.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Bagged or packaged purchases and wrapped gifts.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Computed purchases and received and processed cash or credit payment.
  • Handled customer complaints in a professional manner.
  • Tracked sales performance metrics to identify trends in market place.
  • Helped customers find specific products, answered questions, and offered product advice.

Restaurant Hostess/Hotel Housekeeper

Lafayette Inn and Restaurant
Stanardsville, VA
08.2012 - 10.2014
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Helped service staff handle demand by distributing food and beverages.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Managed reservations, waitlists, and special requests for large parties.
  • Waxed and polished wood furnishings to restore faded appearance.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Followed safety procedures when handling hazardous materials.
  • Provided direction to staff during setup and service of catered events.

Education

High School Diploma -

William Monroe High School
Stanardsville, VA
06-2014

Skills

  • Housekeeping tasks
  • Meal preparation
  • Professional boundaries
  • Personal hygiene assistance
  • HIPAA compliance
  • Medical office software
  • Healthcare regulations
  • Office management
  • Records management
  • Cleaning and sanitizing
  • Clinical documentation
  • Clinical and administrative support
  • Data entry
  • Report preparation
  • Computer skills
  • Positive attitude
  • Electronic charting

Certification

  • Business Information Technology Certificate, Greene County Technical Education Center, June 2014.

References

References available upon request.

Timeline

Attendant Care Worker

Public Partnerships, PPL
06.2021 - Current

Office Services Specialist

Greene County Health Department
09.2017 - 05.2021

Front Office Administrator

Sentara Martha Jefferson Medical Group
07.2016 - 09.2017

Medical Courier

Medical Courier of Charlottesville
02.2015 - 01.2019

Sales Associate

Kohls Department Store
10.2014 - 02.2015

Restaurant Hostess/Hotel Housekeeper

Lafayette Inn and Restaurant
08.2012 - 10.2014

Office Cleaner

Lamb's Home Improvement
06.2011 - 08.2016

High School Diploma -

William Monroe High School

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