Hi, I’m
Brittney Holder
Bakersfield,Ca
Summary
Results-driven operations management professional with proven track record in streamlining processes and driving efficiency. Strong focus on team collaboration and adaptability, ensuring reliable performance in dynamic environments. Skilled in strategic planning, resource allocation, and project management. Known for leadership, communication, and problem-solving abilities to achieve organizational goals.
Overview
10
years of professional experience
Work History
Mr. Cigar
Manager of Operations
08.2019 - 12.2022
Job overview
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- All orders or any shopping to fill the store.
- Managed company credit cards, cigar payments or vape invoices
- Making quality and delicious vape juice to satisfy our customers.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Any or all issues and financial decisions made my myself
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
Luxor Vapes
Manager of Operations
01.2021 - 09.2022
Job overview
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Traveling out of town on a bi-weekly basis to shop or pick up orders for both stores.
- Meeting with sales reps from other companies to ensure the most up-to-date products and prices for our customers
Envy Salon & Tanning
Receptionist
01.2017 - 08.2019
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed multiple tasks and met time-sensitive deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
Luxe Salon
Receptionist
08.2016 - 12.2016
Job overview
- At the salon I am required to answer telephones, book appointments, open and close, make sales and place orders for new products
- I also clean, mop, dust, wash and fold towels
- Take out trashes, keep the floor cleaned and everything up to state board regulations
- I also work with Quickbooks
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Simply Salon
Receptionist
08.2015 - 08.2016
Job overview
- At this salon I was only required to make sales, keep the floor clean and answer the telephone
Kohl's
Sales Associate
04.2014 - 03.2015
Job overview
- At Kohl's I was required to run the home & kids section
- Using the registers, answering phones, greeting customers, keeping dressing rooms cleaned and go-back's taken to their places in the store
The Rocket Shop Cafe
Waitress
01.2013 - 04.2014
Job overview
- I was required to take orders, use computers, food prep the salad bars, wait on 30 tables and parties of 80+ in the event room
- Fill condiments and handle money
Education
Ridgeview High8501 Stine Rd
High School Diploma
05-2011
Skills
- People Oriented
- Time management
- Strong work ethic
- Communication
- Honesty
- Strategic planning
- Customer service
- Decision-making
- Inventory management
- Goal setting
- Problem-solving
- Employee training
- Conflict resolution
- Budget management
- Staff recruitment
- Loss prevention
- Staff management
- Team leadership
- Schedule management
- Employee motivation
- Staff development
- Management
- Sales presentations
- Project leadership
- Invoice processing
- Client relationships
- Continuous improvements
- Staff training
Timeline
Manager of Operations
Luxor Vapes
01.2021 - 09.2022
Manager of Operations
Mr. Cigar
08.2019 - 12.2022
Receptionist
Envy Salon & Tanning
01.2017 - 08.2019
Receptionist
Luxe Salon
08.2016 - 12.2016
Receptionist
Simply Salon
08.2015 - 08.2016
Sales Associate
Kohl's
04.2014 - 03.2015
Waitress
The Rocket Shop Cafe
01.2013 - 04.2014
Ridgeview High
High School Diploma
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