Brittney Holley-Smith
Rancho Cucamonga,CA
Summary
I am a recent graduate with a master's in psychology who is eager to work in the mental health field to help and give back to the community. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
23
23
years of professional experience
Work History
Food Pantry Volunteer
Dr. Joe place
Fontana, CA
05.2020 - Current
- Greeted customers and assisted with sign-in at the registration desk, verifying accurate personal information relevant to qualification to receive services.
- Sorted and packaged items to be delivered to clients.
- Sorted and categorized donated food items, ensuring they met health and safety standards.
- Assisted with new volunteer recruitment, orientation, and training.
After School Site Coordinator
Think Together, Inc
Upland, CA
07.2022 - 05.2023
- Maintained accurate records of attendance, progress reports, evaluations, assessments.
- Provided guidance, support, and mentoring to students participating in the program.
- Promoted positive relationships between students through conflict resolution strategies.
- Implemented a rewards system to motivate students to reach their goals.
- Enrolled new members in program, gathering personal information, and administering new member survey questions.
Community Service Volunteer
Patria church
Rancho Cucamonga, CA
04.2018 - 06.2021
- Advised members of the community on how to access emergency services when needed.
- Actively listened to individuals experiencing homelessness or poverty, offering emotional support where appropriate.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
Learning Leader
City of Montclair
Montclair, CA
11.2007 - 12.2018
- Tutored and assisted children individually and in small groups to help them master assignments and reinforce learning concepts.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Established and communicated clear learning objectives to foster student progress and academic performance.
- Maintained a safe, clean, and organized classroom environment.
- Worked with parents, administrators, and counselors to develop improvement plans for struggling students.
Daycare Assistant
Tots 2 Teens Family Childcare
Fontana, CA
01.2002 - 08.2016
- Developed and implemented lesson plans and activities for children aged 12 months to 12 years old.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Developed and enforced positive strategies to encourage good behavior.
- Attended workshops on early childhood education topics such as language development, or nutrition.
- Developed positive relationships with parents through communication about their child's daily activities.
- Developed marketing campaigns aimed at increasing enrollment numbers within the facility.
Education
Master of Arts - Psychology
Los Angeles Pacific University
San Dimas, CA12-2024
Bachelor of Arts - Psychology
California Baptist University
Riverside, CA08.2020
Associate of Arts - Child Development
Chaffey College
Rancho Cucamonga, CA05.2017
Skills
- Mental health counseling
- Outreach activities
- Ethical awareness
- Relationship building
- Critical thinking
- Time management
- Effective communication
Languages
American Sign Language
Affiliations
Volunteer at Patria Family Church
References
References available upon request.
Timeline
After School Site Coordinator
Think Together, Inc
07.2022 - 05.2023
Food Pantry Volunteer
Dr. Joe place
05.2020 - Current
Community Service Volunteer
Patria church
04.2018 - 06.2021
Learning Leader
City of Montclair
11.2007 - 12.2018
Daycare Assistant
Tots 2 Teens Family Childcare
01.2002 - 08.2016
Bachelor of Arts - Psychology
California Baptist University
Associate of Arts - Child Development
Chaffey College
Master of Arts - Psychology
Los Angeles Pacific University
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