Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittney House

McCalla,AL

Summary

Customer-oriented General Manager with 8 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

15
15
years of professional experience
1
1
Certification

Work History

General Manager

Aaron's Sales And Lease
08.2021 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.

Sales Manager

Aaron's Sales And Lease
06.2015 - 08.2021
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Organized, processed and maintained all customer files, up to 900 customers.
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Supervised staff of collectors, monitoring phone calls and letters.
  • Established procedures for collection of past due amounts.
  • Monitored payments due from clients and promptly contacted clients with past due payments.

Administrative Coordinator

Publix Super Market at Trace Crossing
08.2012 - 11.2013
  • Organized all new hire, security and temporary paperwork.
  • Trained all new hires in their department,
  • Administered drug screens to all potential new hires.
  • Maintained all employee files.
  • Managed payroll on a weekly basis.
  • Managed all in-store charity events.
  • Managed cash during opening/closing of the store, including deposits.
  • Handled customer requests/complaints in a timely manner.

Customer Service Manager

Dollar Tree
03.2009 - 08.2012
  • Counted cash drawers and made bank deposits.
  • Managed staff of 7 sales associate.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reordered inventory when it dropped below predetermined levels.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Reported to the district manager regarding all store and staff issues.
  • Completed profit and loss performance reports.

Education

Associate of Science - Medical Assisting/Phlebotomy

Fortis Institute
Birmingham, AL
2015

High School Diploma -

Brookwood High School
Brookwood, AL
2010

Skills

  • Sales processes
  • Customer relations
  • Product and Service Sales
  • Goals and Performance
  • Empowers high-performing sales teams
  • Systems and software programs
  • Sales Reporting
  • Sales expertise
  • Marketing strategy
  • Sales presentations
  • Coaching and mentoring
  • Analytical problem solver
  • Time management
  • Review of contracts
  • Account management
  • Staff Management
  • Positive and upbeat
  • Strategic planning

Certification

  • Certified Medical Assistant
  • Certified Phlebotomist
  • CPR First Aid

Timeline

General Manager

Aaron's Sales And Lease
08.2021 - Current

Sales Manager

Aaron's Sales And Lease
06.2015 - 08.2021

Administrative Coordinator

Publix Super Market at Trace Crossing
08.2012 - 11.2013

Customer Service Manager

Dollar Tree
03.2009 - 08.2012

Associate of Science - Medical Assisting/Phlebotomy

Fortis Institute

High School Diploma -

Brookwood High School

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