BRITTNEY H. STEIN
Office Assistance/Medical Coding and Billing
Prattville,AL
Summary
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
19
19
years of professional experience
Work History
Office Assistant/Sales/Customer/Marketing
TruePull Trailers
10.2022 - 09.2023
- Advertisements, log inventory into spreadsheets, sales, corresponded with finance companies
- Experience: Excel, Word, Outlook, Answering Phones, Printer, Scanner, Sales, Customer Service, Inventory Management, Stock and Data Entry
- Provided administrative support by managing correspondence and scheduling appointments.
- Coordinated office activities and maintained organized filing systems for efficient document retrieval.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Ensured compliance with company policies by maintaining confidentiality of sensitive information.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, 20-40 phone calls, and 25 visitor inquiries.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
- Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Purchased and maintained office supplies.
- Created and maintained detailed records of all office activities.
- Edited documents to keep company materials free of grammar errors.
Self-employed Licensed cosmetologist
Shear Happiness
01.2014 - 03.2023
- With more than 7 years’ experience providing customers with a full range of hair care services, building a strong client base, and performing administrative duties.
- Experience: Customer Care and Product Sales Management and Expenses For Clients/Customer Sales.
- Provided personalized hair consultations to assess client needs and preferences.
- Executed a range of hair cutting, coloring, and styling techniques with precision.
- Maintained cleanliness and organization of workstations to ensure a welcoming environment.
- Educated clients on proper hair care products and techniques for optimal results.
- Assisted in training new staff on salon procedures and customer service standards.
- Developed strong relationships with clients to encourage repeat business and referrals.
- Stayed updated on industry trends and new product launches to enhance service offerings.
- Collaborated with team members to create an efficient workflow during peak hours.
- Built a loyal clientele base through exceptional customer service and personalized care.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
- Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
- Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Adapted easily to clients'' needs and preferences, providing a variety of services from cuts and color to extensions and specialty treatments.
- Assisted in inventory management by tracking product usage and placing orders as needed to maintain adequate stock levels.
- Conducted thorough consultations to understand client needs, preferences, and objectives before each treatment session.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Increased salon revenue through effective upselling of products and services.
- Promoted salon offerings through social media channels, reaching new clients and increasing brand visibility online.
- Handle all financial needs of incoming and outgoing.
PT Tech
Promise Physical Therapy
Prattville , AL
01.2013 - 01.2015
- Cared for patients by giving ultrasounds, electrical stimulation, and showing them how to perform exercises properly prior to physical therapist beginning work with.
- Experience: Patient Care
- Supported physical therapists during treatment sessions, preparing necessary equipment and materials.
- Maintained a clean and organized therapy environment to enhance patient experience.
- Monitored 10 patients progress, documenting observations and relaying information to therapists.
- Collaborated with team members to improve workflow efficiency in daily operations.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced healthcare environment.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained 2 new technicians on standard operating procedures, ensuring consistency across the team.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Assisted with 5 patient assessments and treatment plans to ensure optimal care delivery.
- Educated patients on therapeutic exercises and equipment usage to promote recovery.
Account Clerk
State of Alabama Board of Nursing
05.2006 - 08.2009
- Processed invoices and payment requests, ensuring accuracy and compliance with company policies.
- Managed accounts payable and receivable, maintaining accurate financial records for timely reporting.
- Assisted in the preparation of monthly financial reports, contributing to overall financial transparency.
- Utilized accounting software to track transactions, streamline data entry, and enhance reporting capabilities.
- Collaborated with team members to improve workflow efficiency, reducing processing time for payments.
- Maintained vendor relationships through effective communication, addressing inquiries and resolving payment issues.
- Implemented innovative filing systems that significantly improved document retrieval time and efficiency.
- Created and distributed invoices and processed incoming payments to keep records accurate and current.
- Assisted in the preparation of monthly financial statements by compiling necessary data accurately and efficiently for upper management review.
- Developed working relationships with associates, employees of other departments and representatives of other organizations.
- Generated invoices upon receipt of billing information and tracked collection progress.
Account Clerk/Canteen Clerk
State Of Alabama Department Of Corrections
12.2004 - 05.2006
- Processed invoices and payment transactions accurately, ensuring timely completion of accounts payable tasks.
- Maintained organized financial records, facilitating easy access for audits and inquiries.
- Communicated with vendors regarding account discrepancies, resolving issues promptly to maintain relationships.
- Provided clerical support to department, such as filing, copying and restocking supplies.
- Maintained compliance with all established guidelines and legal requirements.
- Received and entered vendor bills, printed checks and set up electronic debits.
- Worked with vendors and management to resolve issues quickly.
- Implemented new procedures for office functions when needed.
- Created and distributed invoices and processed incoming payments to keep records accurate and current..
- Entered figures using 10-key calculator to compute data quickly.
- Managed data entry operations using accounting software, enhancing efficiency in record-keeping tasks.
- Supported monthly closing processes by preparing journal entries and documentation for review.
Education
Associate of Science - Medical Health Technology/Medical Coding
Columbia Southern University
Gulf Shores, AL09.2025
N/A Degree - undefined
Troy University of Montgomery
Montgomery, AL05.2004
N/A Degree - undefined
Faulkner University
Montgomery, AL05.2003
High School Diploma -
Chapman Christian Academy
Millbrook, AL05.2001
Skills
- Time management
- Data entry
- Dedicated team player
- Administrative Support
- Excel spreadsheets
- Appointment scheduling
- Clerical support
- Relationship building
- Invoice processing
- Inventory management
- Payment processing
- Supply management
- Billing and coding
- Typing
Timeline
Office Assistant/Sales/Customer/Marketing
TruePull Trailers
10.2022 - 09.2023
Self-employed Licensed cosmetologist
Shear Happiness
01.2014 - 03.2023
PT Tech
Promise Physical Therapy
01.2013 - 01.2015
Account Clerk
State of Alabama Board of Nursing
05.2006 - 08.2009
Account Clerk/Canteen Clerk
State Of Alabama Department Of Corrections
12.2004 - 05.2006
N/A Degree - undefined
Troy University of Montgomery
N/A Degree - undefined
Faulkner University
Associate of Science - Medical Health Technology/Medical Coding
Columbia Southern University
High School Diploma -
Chapman Christian Academy
Profile
Receptionist/Patient Scheduling/Medical Health Technology/Medical Coding
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