Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Brittney Humphries

15050 Copper Grove Blvd. 2208,TX

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company policies and procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

14
14
years of professional experience

Work History

JCO Senior V - COACH (Recreation Supervisor)

Texas Juvenile Justice Department
01.2022 - Current
    • Ensure that all youth receive proper Large Muscle Exercise, Recreation, Intramural, Leisure activities and Staff-Led activities
    • Collaborated with other coaches to create and execute game plans.
    • Utilized positive communication to encourage team and promote integrity and respect.
    • Improved team cohesion by organizing regular bonding activities and fostering a supportive environment.
    • Maintained inventory of supplies and equipment with established sign-in and out procedures.
    • Scheduled events in recreation facilities and monitored facility conditions.
    • Tracked program spending, enrollments and attendance to produce monthly reports for program director.
    • Researched, planned, and organized mentally stimulating activities for individuals between ages of 10 and 18.
    • Interviewed, trained and supervised part-time and full-time employees to perform job functions of recreation center.
    • Planning recreational activities, events, and incentives for the entire campus
    • Cultivated positive relationships with youths and team members using good judgment, active listening and social perceptiveness.
    • Established a positive work environment by fostering open communication among staff members and promoting teamwork in daily operations.
    • Resolved conflicts between youth using effective communication and negotiation skills.
    • Enforced safety procedures and protocols among staff and youth to maximize safety.
    • Managed budgets effectively, ensuring efficient allocation of resources for recreation programs and events.
    • Evaluated staff performance regularly, providing constructive feedback and coaching to improve overall team efficiency.
    • Assigned schedules and specific tasks to workers for optimal coverage.
    • Helped staff customize plans for specific groups based on age or ability level.
    • Facilitated hiring, training and evaluation of staff.
    • Monitored workers for performance, professionalism and service quality.
    • Coordinated supply orders, storage and distribution for program.
    • Creating bi-weekly and monthly schedules
    • Supervising recreation staff, youth workers, and youth volunteers
    • Building rapport with staff and youth to ensure felt-safety
    • Implementing the five core goals and values of recreation
    • Responsible for weekly staff meetings and weekly drills
    • Responsible for tracking and reporting all Large Muscle Exercise, Recreation, Staff-Led Activities, Intramural, and Leisure-time activities
    • Responsible for equipment inventory and issuing out recreational equipment to dorms
    • Responsible for ordering all equipment and necessary supplies for all recreation areas and events
    • Responsible for attending YST and giving input on the youth's behavior, skills, and goals
    • Ensuring all boundary plans are followed to prevent incidents
    • Responsible for holding youth accountable for their actions and teaching them life skills
    • Rehabilitating the youth and preparing them for a successful transition back into society.

JCO Senior V-COACH - Supervisor (CSU/ MHTP - DORM)

Texas Juvenile Justice Department
10.2020 - 01.2022
    • Texas Model - TBRI Trainer - TBRI Practitioner
    • Influencing youth behavior, thoughts, and actions through Mindfulness
    • Correcting, nurturing, and protecting youth
    • Assisting youth in day-to-day decision making skills
    • Engaging youth through Staff- Led Activities
    • Teaching proper communication and life skills
    • Teaching the difference in using the wise mind and negative thinking errors
    • Teaching Dialectical Behavior Skills
    • Building appropriate relationships and boundaries between staff and youth
    • Informing youth, giving expectations, giving prompts
    • Trauma- Informed Social and Emotional Care
    • Training staff on Mindfulness Groups and Staff Led Activities Campus wide
    • Leading and Co-Leading staff led and case manager groups with youth
    • Remaining fair, firm, and consistent in all situations
    • Effective listening skills to understand the youth and the need
    • Asking for help or assistance to better help the youth
    • Properly filling out paperwork and giving a pass-down to the next staff
    • Training all dorm staff on the Texas-Model and TBRI
    • Communicating with staff consistency to and ensure productivity during each shift
    • Creating games, activities, groups, and incentive programs for youth to learn new skills and be more accountable for their actions
    • Responsible for weekly staff meeting
    • Responsible for warehouse orders and inventory
    • Ensure paperwork is properly completed on each shift in a timely manner
    • Monitoring youth on Suicide Watch
    • Making sure the14-hour schedule is being followed and activities are being completed with the youth
    • Supervising staff and youth
    • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of task.
    • Maintained compliance with company policies, objectives, and communication goals.
    • Evaluated employee performance and coached and trained to improve weak areas.
    • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
    • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
    • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
    • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
    • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
    • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
    • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
    • Mentored staff in their career development, sharing knowledge from years of experience in the field.
    • Responsible for youth mentoring program
    • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
    • Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
    • Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
    • Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
    • Collected, arranged, and input information into database system.
    • Devised and implemented processes and procedures to streamline operations.

Customer Service Cashier

Dollar Tree
02.2020 - 09.2020
  • Maintained clean and organized workspace, promoting welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Promoted positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at end of each shift, minimizing discrepancies and errors.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Learned duties for various positions and provided backup at key times.

Office Manager/Administrative Assistant/ Direct-Care Supervision

Above and Beyond Solutions - Counseling Center - Residential Facility
03.2019 - 07.2019
  • Managed 5 locations, 5 supervisors, and 25 contracted employees who worked directly with clients
  • Scheduling court appointed classes for clients, preparing legal documents, and collecting payments
  • Responsible for background checks, hiring and training new employee
  • Responsible for payroll, deposits, billing, and appointments
  • Directed monthly meetings with all Supervisors to ensure success of youth
  • Mentored youth at each residents
  • Responsible for making sure all needs are met for each youth
  • Meeting with school to discuss youth's education and ARD/ IEP plan, and goal
  • Ensuring youth received all necessary monthly and yearly medical evaluations required
  • Notifying state and local police department when youth have run away and assisting with locating the youth.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for department managers.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Controlled finances to lower costs and keep business operating within budget.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Reported to senior management on organizational performance and progress toward goals.
  • Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Assisted development and implementation of new administrative procedures.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Product Specialist/Sales and Customer Service Representative

Spectrum Call Center
06.2018 - 03.2019
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
  • Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
  • Informed customers of promotions to increase sales productivity and volume.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Stayed current on company offerings and industry trends.
  • Recorded accurate and efficient records in customer database.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Negotiated prices, terms of sales and service agreements.
  • Kept detailed records of daily activities through online customer database.

Mail Carrier/Clerk

United States Post Office
10.2015 - 03.2018
  • Responsible for selling USPS products.
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Distributed mail on foot to residences and businesses
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
  • Upheld integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
  • Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
  • Kept organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
  • Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
  • Participated in ongoing USPS training programs to stay current on postal service procedures, regulations, and best practices for efficient mail delivery.
  • Collaborated with fellow carriers for seamless coverage during vacations, illnesses, or other absences to ensure uninterrupted mail delivery service.
  • Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
  • Monitored weather conditions regularly to adjust delivery routes accordingly.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Employed GPS and other navigational tools to find shortest routes to locations.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to correct recipients in timely manner.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.

Administrative Assistant/ Direct Care Supervision/Staff - Residential Facility

Smithcare Inc.
04.2014 - 06.2016
  • Assisted and supervised Mental health clients (youth and adults)
  • Responsible for answering phones, attending staff meetings, and updating staff on changes regarding clients
  • Created SOPs for multiple operational task throughout the company.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
  • Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
  • Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
  • Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
  • Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
  • Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
  • Monitored and assisted residents through individual service plans.
  • Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
  • Collaborated closely with other direct care workers in coordinating seamless shift transitions pertaining to ongoing care requirements.
  • Scheduled and accompanied clients to medical appointments.
  • Remained alert to problems or health issues of clients and competently responded.
  • Ensured clean and comfortable living environments through diligent housekeeping duties catered towards individual preferences whenever possible.
  • Helped clients manage money, pay bills, and shop for groceries or personal items.
  • Educated patients on self-care practices with the goal of increasing independence levels where appropriate.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Provided transportation services for patients'' appointments with healthcare providers or community-based events as needed.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Maintained clean, safe, and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Supervised daily activities and provided assistance to staff.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Completed regular check-ins and progress report for each client.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Scheduled daily and weekly care hours for client caseload.

Direct-Care Staff

Weaver Residential - Residential Youth/Adult Supervision Facility
01.2014 - 12.2015
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
  • Enhanced patient well-being by providing compassionate and attentive care in daily routines.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted with personal hygiene tasks for improved health and dignity of patients.
  • Supported patients with mobility challenges, utilizing proper techniques to prevent injury and promote independence.
  • Helped clients manage money, pay bills, and shop for groceries or personal items.
  • Provided medication management, ensuring accurate administration and adherence to prescribed schedules.
  • Safeguarded patients by closely monitoring their behavior and intervening during crises when necessary.
  • Administered medication as directed by physician.
  • Utilized crisis intervention techniques effectively during emergencies, ensuring safety of both patients and staff members involved.
  • Established strong rapport with patients, fostering trust and open communication for better understanding of individual needs.
  • Collaborated with interdisciplinary teams to develop and implement individualized care plans for optimal patient outcomes.
  • Remained alert to problems or health issues of clients and competently responded.
  • Developed essential life skills in patients through hands-on training in areas such as budgeting, cooking, and self-care practices.
  • Contributed to overall functioning of facility by performing administrative tasks such as scheduling appointments or updating records as needed.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Guided patients toward achieving personal goals by offering emotional support, encouragement, and practical advice.
  • Strengthened relationships with local community organizations, facilitating opportunities for patients to engage in meaningful social interactions and activities.
  • Improved communication between staff members by implementing streamlined system for sharing pertinent information about patient needs and progress.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Monitored and assisted residents through individual service plans.
  • Scheduled and accompanied clients to medical appointments.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Advocated for patient rights, ensuring that their voices were heard and respected within care environment.
  • Actively participated in staff meetings, sharing insights on patient experiences to inform team-wide decision-making processes.
  • Maintained cleanliness and organization of living spaces for safe and comfortable atmosphere conducive to healing.
  • Stayed current on best practices within direct care field through ongoing professional development opportunities and trainings.

Membership Specialist

Fitness One
01.2010 - 04.2013
  • Managed customer contracts, payment information, trial memberships, and incentives
  • Responsible for collections and monthly reports, and cancellations.
  • Streamlined membership application process, reducing wait times for new members.
  • Assisted in organizing and executing successful member events, improving overall engagement levels.
  • Developed targeted marketing campaigns to attract new prospective members, resulting in membership growth.
  • Monitored membership trends and reported on key performance metrics during monthly team meetings, helping inform future strategies.
  • Identified areas of improvement within our existing suite of offerings by soliciting direct feedback from long-term members who had seen multiple iterations over time.
  • Maintained accurate records of all memberships, ensuring timely renewals and updates as needed.
  • Enhanced membership retention by developing strong relationships with members and understanding their preferences.
  • Facilitated positive communication between members and staff through regular newsletters, email updates, and social media posts about relevant news or opportunities within our community of professionals.
  • Developed deep understanding of industry trends, allowing for more informed decision-making when it came to expanding or adjusting membership offerings in response to shifting dynamics within field at large.
  • Fostered welcoming environment at physical locations where our members regularly interacted with one another or attended events together.
  • Consistently went above and beyond in terms of delivering exceptional experiences for each individual who chose to join our organization, leading to increased word-of-mouth referrals and organic growth over time.
  • Maintained membership database, ensuring that all information was current and accurate.
  • Actively engaged clients upon entrance with pleasant greeting.
  • Scheduled and assigned daily work and activities for team members.
  • Prepared marketing materials that would be sent out to members, which detailed new events, promotions, and activities that were coming up.
  • Prepared pricing agreements and contracts to close sales.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
  • Connected customers with services based on individual needs and vendor capabilities.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set up appointments with potential and current customers to promote new products and services.
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Demonstrated products and specific features at customer locations and special events.
  • Networked at events and by phone to expand business profits and revenues.
  • Managed sales plan activities and product launches resulting in expanded revenues and branding.

Education

BS in Psychology - Christian Counseling -

Liberty University
Lynchburg, VA

High School Diploma -

Northridge High School
Tuscaloosa, AL
05.2007

Skills

  • Youth engagement
  • Computer Skills
  • Staff Scheduling
  • Suicide Prevention
  • Mental Health Training
  • Inmate Transport
  • Incident Reporting
  • Crisis intervention training

Additional Information

  • Strengthening Supervision Leadership Training - 2024
  • TBRI Practitioner - 2023
  • DBT Training - 2023
  • Texas Court Appointed Advocate - 2021
  • Licensed Minister - 2014

References

Professional:


1. Austin Jones

Supervisor - Texas Juvenile Justice Department

979-702-0465


2. Ashly Mays

Team Leader - RSU - Texas Juvenile Justice Department

979-716-1991


3. Conisha Loving

Youth Safety Manager - Texas Juvenile Justice Department

979-716-3035


4. Tracey Walker

Assistant Principal - Teas Juvenile Justice Department

979-702-2718


5. Jasmyn Terrell

LPA-IP LCDC-I - Program Director - Texas Juvenile Justice Department

512-963-1347


Timeline

JCO Senior V - COACH (Recreation Supervisor)

Texas Juvenile Justice Department
01.2022 - Current

JCO Senior V-COACH - Supervisor (CSU/ MHTP - DORM)

Texas Juvenile Justice Department
10.2020 - 01.2022

Customer Service Cashier

Dollar Tree
02.2020 - 09.2020

Office Manager/Administrative Assistant/ Direct-Care Supervision

Above and Beyond Solutions - Counseling Center - Residential Facility
03.2019 - 07.2019

Product Specialist/Sales and Customer Service Representative

Spectrum Call Center
06.2018 - 03.2019

Mail Carrier/Clerk

United States Post Office
10.2015 - 03.2018

Administrative Assistant/ Direct Care Supervision/Staff - Residential Facility

Smithcare Inc.
04.2014 - 06.2016

Direct-Care Staff

Weaver Residential - Residential Youth/Adult Supervision Facility
01.2014 - 12.2015

Membership Specialist

Fitness One
01.2010 - 04.2013

BS in Psychology - Christian Counseling -

Liberty University

High School Diploma -

Northridge High School

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Brittney Humphries