Brittney Hunt
Indianapolis,IN
Summary
Encouraging manager problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated professional with history of maintaining excellent history of meeting company goals. Multi-tasking Manager well-known for creating positive workplace culture.
Overview
19
19
years of professional experience
Work History
Manager Director
Favorable Behavior Support Sevice
08.2012 - Current
- Onboarded new employees with training and new hire documentation.
- Developed comprehensive training programs for staff, resulting in improved performance and skillset growth.
- Managed company budgets, ensuring financial stability and long-term profitability.
- Negotiated contracts with vendors, securing favorable terms that reduced overall costs.
- Improved safety procedures to create safe working conditions for workers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement..
- Updated account information to maintain customer records.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Conducted thorough exit interviews with departing employees to gather feedback on company culture and identify areas for improvement.
- Handled customer inquiries and suggestions courteously and professionally.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Reduced downtime by proactively monitoring equipment health and scheduling maintenance activities accordingly.
- Achieved consistent production targets through effective coordination with other supervisors and departments.
- Established positive relationships with clients, attorneys, judges, and other professionals to facilitate smooth visitation experiences.
- Managed caseload effectively, prioritizing cases based on urgency and complexity to ensure timely service delivery.
- Maintained accurate records of visitation schedules, observations, and recommendations for use in court proceedings as needed.
- Provided ongoing support and guidance for parents throughout the supervised visitation process, empowering them to make meaningful progress towards reunification goals.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Developed and implemented strategies to reduce and prevent family conflict.
- Documented data and completed accurate updates to case records.
Group Home Manger
Rescare Homecare
01.2005 - 12.2012
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Created staff work schedules so each shift had appropriate number of employees for coverage.
- Mentored and coached staff to improve performance and interactions with residents.
- Assisted residents with basic hygiene and healthcare needs.
- Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
Direct Support Professional
Durham Transportation
08.2009 - 08.2011
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Communicated with bus drivers, contractors and schools regarding route changes.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping.
- Assisted passengers with boarding and disembarking, ensuring a smooth and safe experience.
- Conducted regular inspections of safety equipment to ensure proper functioning in case of an emergency.
- Administered first aid when necessary during incidents on the bus, providing immediate care until medical professionals arrived on scene.
- Handled disputes between passengers diplomatically through effective communication skills and conflict resolution strategies.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Supply Chain Management
- Organizational Development
- Decision Making
- Problem Solving
- Staff Training and Development
- Quality Assurance
- Team Leadership
- Time Management
- Conflict Resolution
- Data Analysis
- Performance Management
- Expense Tracking
- Staff Development
- Customer Service
- Computer Skills
- MS Office
- Good Judgment
- Hiring and Training
- Needs Assessment
Timeline
Manager Director
Favorable Behavior Support Sevice
08.2012 - Current
Direct Support Professional
Durham Transportation
08.2009 - 08.2011
Group Home Manger
Rescare Homecare
01.2005 - 12.2012
High School Diploma -
Penn Foster Career School
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