Summary
Overview
Work History
Education
Skills
Affiliations
Interests
Timeline
Generic

Brittney Hunt-Gettig

Portage,IN

Summary

Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.

Overview

12
12
years of professional experience

Work History

Universal Banker

Centier Bank
06.2022 - Current
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Evaluated client financial positions and identified most appropriate banking products.

Server

Texas Roadhouse
08.2020 - 05.2022
    • Upselling high-profit items such as appetizers and mixed drinks to enhance sales numbers.
    • Work with POS system to place orders, manage bills and handle complimentary items.
    • Arrange and prepare tables for customers to offer memorable experiences to guests and foster repeat business.
    • Cultivate warm relationships with regular customers.
    • Monitor patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Bank Teller

First Midwest Bank
08.2018 - 05.2020
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Turned in excess cash to maintain drawer security.
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
  • Sold and cross-sold bank products to new and existing customers.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Educated customers on use of banking website and mobile apps.

Server

Texas Roadhouse
04.2017 - 10.2018
  • Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Assertively upsold alcoholic beverages, appetizers and desserts.

Assistant Manager

Five Guys
11.2015 - 04.2017
    • Immediately addressed problems with customers to promote quick and successful resolution.
    • Encouraged the sales staff to cross-sell complementary products and services to customers.
    • Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand.
    • Built relationships with customers to increase likelihood of repeat business.
    • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
    • Became serve safe certified.

Cashier/ Gas station clerk

Meijer
08.2013 - 10.2015
  • Wrote informational materials for a variety of reasons.
  • School essays, poems, persuasive essays Customer Relations: Greeted and assisted customers.
  • Answered phones and responded to customer inquiries.
  • performed cashier duties Process Improvement: Documented process to train new assistants.
  • Research Researched and developed bio-medical science which resulted in more knowledge of the human body and how it operates Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Multi-tasking Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Computed accurate sales prices for purchase transactions.
  • Trained four new employees quarterly.

Lifeguard, Deep River Water Park
06.2013 - 07.2013
  • Responsible for the safety and well being of patrons in the Water park.
  • Trained in life saving techniques such as CPR, and learned to operate a heart defibrillator.
  • Educated clients about treatment options and answered related questions.

Bus/ Hostess

Bridges Score Board
11.2011 - 08.2012
  • Apportioned and served food to facility residents, employees, or patrons.
  • Assisted co-workers.
  • Assisted diners with seating as needed.
  • Greeted guests and sat them at tables or in waiting areas.
  • Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.
  • Cleaned bars, work areas, and tables.

Education

Some College (No Degree) -

Ivy Tech Community College of Indiana
Valparaiso, IN

High School Diploma -

River Forest High School
Hobart, IN
2013

Skills

  • Strong verbal communication Customer service
  • Conflict resolution Interpersonal skills
  • Excellent communication skills
  • Quick learner
  • Extremely organized Strong lead development skills
  • Self-motivated
  • Ability to consult with customers on
  • making good choices Persuasive communication
  • Fashion knowledge
  • Energetic work attitude
  • Strong organizational skills
  • Active listening skills
  • Regulatory Compliance
  • CRM Systems
  • Bank Sales
  • New Account Setup
  • Cross-Selling and Partner Referrals

Affiliations

Talented, responsible, self-directed, hard working young lady with a positive attitude towards work and towards life as well. Experienced in the banking and finance industry, as well as several years of the restaurant business industry, serving and hosting. Experienced in retail customer service. Excellent at juggling multiple tasks and also working under pressure. Adaptable to jobs changing situations. I carefully weigh the pros and cons of every decision that I make. I am a reliable person, and I always try to ensure that the job is well done and executed properly.

Interests

River Forest Junior/senior high school - Lake Station, IN, United StatesI am a 2013 Graduate of River Forest Junior/ Senior high school in the top half of my class. Iapproached my education with drive and confidence, became a reliable student with honesty,integrity and dedication. General graduate student: General studies, 2008 River Forest middle school - Hobart, IN, United StatesGeneral studies, played softball, excelled in choir, and made A/B honor roll as well 2007/2008.Middle school taught me to be a goal orientated student and prepare myself for more difficultchallenges of high school curriculum. General elementary studies: General studies, 2005 Joan Martin Elementary - Hobart, IN, United StatesPrided myself in good attendance, involved in school activities such as cheerleading, softball,basketball, gymnastics, and dancing. Enjoyed my elementary years, and made many friends thatI have carried on into my future. I have also had a multicultural group of friends and family. AFFILIATIONSReceived babysitting certificate through a course from the Red Cross , active member of church,and Humane society volunteer. Also took self discipline course in kick boxing, and Brazilian Jujitsu.Volunteered time to tutor educationally challenged children at River Forest Elementarythroughout my senior year.

Timeline

Universal Banker

Centier Bank
06.2022 - Current

Server

Texas Roadhouse
08.2020 - 05.2022

Bank Teller

First Midwest Bank
08.2018 - 05.2020

Server

Texas Roadhouse
04.2017 - 10.2018

Assistant Manager

Five Guys
11.2015 - 04.2017

Cashier/ Gas station clerk

Meijer
08.2013 - 10.2015

Lifeguard, Deep River Water Park
06.2013 - 07.2013

Bus/ Hostess

Bridges Score Board
11.2011 - 08.2012

Some College (No Degree) -

Ivy Tech Community College of Indiana

High School Diploma -

River Forest High School

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Brittney Hunt-Gettig