Brittney Hurd
Stamps,AR
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
16
16
years of professional experience
Work History
Office Manager
Lafayette County Farm Bureau
01.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Office Manager
Whatley Sign and Wraps
03.2021 - 01.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Insurance Verification Specialist
Christus St. Michael Hospital
03.2017 - 03.2021
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
Daycare Director
New Life Christian Daycare
01.2012 - 03.2017
- Ensured safety of children by enforcing strict health and safety guidelines in compliance with state regulations.
- Managed administrative tasks such as record-keeping, billing, and reporting to ensure efficient operation of the daycare center.
- Implemented ongoing professional development opportunities for staff members, improving overall quality of care provided at the facility.
- Coordinated special events such as holiday parties or field trips that enriched children''s experiences at the daycare center.
- Brought center into full compliance with licensing and safety regulations for fire and disaster preparedness, Department of Public Health codes and USDA nutritional guidelines.
- Enhanced children''s emotional and social development by implementing age-appropriate programs and activities.
- Streamlined daycare operations through effective scheduling, staff management, and budget control.
- Reviewed and updated emergency preparedness procedures regularly to maintain a safe environment for children and staff members.
- Promoted a positive learning culture by modeling appropriate behavior management strategies for staff members to emulate.
- Recruited, selected and retained quality administrators, teachers and support staff.
- Increased parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Implemented continuous improvement initiatives based on feedback from parents, staff members, licensing agencies, or external consultants.
- Mentored and trained staff members to provide consistent high-quality care for all children.
- Maintained a clean, organized, and welcoming environment for children to feel comfortable exploring their surroundings.
- Established partnerships with local schools to facilitate smooth transitions for children entering kindergarten.
- Organized and engaged in recreational activities such as games and puzzles.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Developed strong relationships with families, fostering a sense of community within the daycare center.
- Interviewed many parents and children for enrollment.
- Monitored child progress through regular assessments, adjusting care plans accordingly to address individual strengths and areas for improvement.
- Facilitated conflict resolution between parents or staff when necessary to maintain a harmonious atmosphere within the daycare center.
- Managed the enrollment process for new families, ensuring that all necessary documentation was collected and properly maintained.
- Evaluated and adjusted curriculum to meet the diverse needs of individual children, promoting inclusivity and equal opportunities for learning.
Daycare Teacher
Wee Care Daycare
08.2009 - 01.2012
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Gathered materials and resources to prepare for lessons and activities.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Increased daycare students'' social skills by incorporating group activities and cooperative play into daily routines.
- Collaborated with fellow daycare teachers to create a cohesive educational experience across all classrooms within the center.
- Maintained accurate documentation of student progress, behavior incidents, and parent-teacher conferences for review as needed.
Education
High School Diploma -
Hope High School
Hope, AR05-2007
Vocational College - Director License
Mississippi College
Clinton, MS03-2012
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Billing
- Clear oral/written communication
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Payroll and budgeting
- Clerical support
- Account reconciliation
- Credit and collections
- Relationship building
- Mail handling
- Scheduling
- Scheduling coordination
- Inventory control
- Staff management
- Employee supervision
- Operations management
- Human resources
- Conflict management
- Staff hiring
- Supply management
- Administrative oversight
- Employee training
- Training and coaching
- Documentation and control
- Policy implementation
- Workflow optimization
- Financial reporting
- Financial tracking
- Expense reporting
- Team supervision
- Staff training
- Financial accounting
- Report preparation
- Business administration
- Event coordination
- Meeting planning
- Facility management
- Database administration
- Travel coordination
- Workflow planning
- Documentation expertise
- Policy and procedure modification
- Compliance monitoring
Timeline
Office Manager
Lafayette County Farm Bureau
01.2023 - Current
Office Manager
Whatley Sign and Wraps
03.2021 - 01.2023
Insurance Verification Specialist
Christus St. Michael Hospital
03.2017 - 03.2021
Daycare Director
New Life Christian Daycare
01.2012 - 03.2017
Daycare Teacher
Wee Care Daycare
08.2009 - 01.2012
High School Diploma -
Hope High School
Vocational College - Director License
Mississippi College
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