To secure a position that will enable me to grow professionally while contributing to the company's goals and objectives with my positive interaction skills and results-driven attitude.
Overview
12
12
years of professional experience
Work History
Scheduler
Rockbridge Oaks Assisted Living and Memory Care
Chattanooga, TN
09.2023 - Current
Scheduled and confirmed appointments.
Communicated schedule changes effectively throughout the organization when necessary.
Assigned tasks to appropriate personnel based on their skill level and availability.
Maintained front desk to provide positive first impression.
Created, updated, and monitored schedules for wellness departments.
Concierge
Rockbridge Oaks Assisted Living and Memory Care
Chattanooga, TN
03.2023 - Current
Provides positive first impression to all who enter the Community.
Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate.
Greets all visitors in a friendly, courteous, and professional manner.
Screens and requires visitors to “sign in” at reception desk.
Notifies Residents of visitors.
Instructs Resident’s visitor according to Resident’s instructions.
Receives and processes incoming mail.
Accepts all outgoing mail/packages.
Types, copies, orders, and maintains inventory of office supplies, performing other clerical duties as assigned.
Maintains and updates Emergency Phone Number Log and keeps log at frontdesk.
Maintains and updates emergency contact information on each Resident and keeps information at front desk.
Assists managers with various clerical responsibilities.
Pages staff as necessary.
Takes RSVPs for special functions, as necessary.
Oversees sign-up for scheduled transportation.
Hands out maintenance requests forms and passes them onto EnvironmentalServices Director.
Performs other duties as necessary, to include light housekeeping duties.
Resident Assistant
Rockbridge Oaks Assisted Living and Memory Care
Chattanooga, TN
11.2022 - 03.2023
Assisted nursing personnel in providing basic care for residents.
Provided support and encouragement for day to day activities.
Adhered to and promoted guidelines to prevent the spread of illness.
Ensured patient's activities of Daily Living charts were up to date and assisted with record keeping as needed.
Maintained a calm and professional demeanor in stressful situations.
Resident Assistant
StoryPoint Senior Living
Chattanooga, TN
07.2018 - 11.2022
Assisted nursing personnel in providing basic care for residents.
Provided support and encouragement for day to day activities.
Adhered to and promoted guidelines to prevent the spread of illness.
Ensured patient's activities of Daily Living charts were up to date and assisted with record keeping as needed.
Maintained a calm and professional demeanor in stressful situations.
Resident Assistant
Morning Pointe Assisted Living
Hixson, TN
02.2014 - 01.2019
Assisted nursing personnel in providing basic care for residents.
Provided support and encouragement for day to day activities.
Adhered to and promoted guidelines to prevent the spread of illness.
Ensured patient's activities of Daily Living charts were up to date and assisted with record keeping as needed.
Maintained a calm and professional demeanor in stressful situations.
Tax Preparer
Jackson Hewitt
Chattanooga, TN
01.2016 - 05.2016
Communicated with federal and state tax agencies to obtain best resolution for clients.
Assisted clients in responding to IRS notices of deficiency or audit findings.
Analyzed unaudited financial statements to determine adjustments for accurate tax treatment.
Consulted tax law handbooks or bulletins to determine procedures for preparation of atypical returns.
Used tax form instructions and tables to complete tax forms.
Computed taxes owed or overpaid for clients.
Helped clients integrate new tax software with accounting software.
Implemented tax reduction strategies to analyze and minimize tax liabilities.
Explained complex tax regulations in an easy-to-understand manner for clients' understanding.
Assisted customers with any questions they had about their taxes or filing status.
Responded to state and federal tax notices by preparing written responses or tax return amendments.
Filed electronically through approved software programs.
Deli/Bakery Associate
Food City
Chattanooga, TN
01.2013 - 01.2014
Provided excellent customer service
Maintained a clean workspace
Balanced the drawer at the end of every shift
Assisted with training of new associates
Ensured quality standards were always met and customers were satisfied with their orders.
Maintained knowledge of sales and promotions, return policies and security practices.
Performed routine maintenance tasks on bakery equipment such as cleaning, lubricating parts.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Checked expiration dates on ingredients prior to usage in production process.
Customer Service Representative
Convergys
Chattanooga, TN
04.2012 - 01.2014
Worked with customers to troubleshoot and isolate problems.
Assisted in retaining the customer base and contract renewals by providing exceptional customer service during every contact.
Data entry that included contractor invoices, general customer account information and actions taken during customer calls.
Helped create suggested scripting for frequent questions that representatives encounter and to deescalate upset customers. Assisted with handling escalations based on business needs.
Education
High School Diploma -
Richard Hardy Memorial School
South Pittsburg, TN
05-2007
Skills
Account Management
Timesheet Management
Telephone Etiquette
Attention to Detail
Computer Skills
Problem-Solving
Call Management
Call Schedule Distribution
Staff Coordination
Critical Thinking
Calendar Management
Document Management
Schedule Management
Effective Multitasking
Teamwork and Collaboration
Customer Service
Medical Terminology
Timeline
Scheduler
Rockbridge Oaks Assisted Living and Memory Care
09.2023 - Current
Concierge
Rockbridge Oaks Assisted Living and Memory Care
03.2023 - Current
Resident Assistant
Rockbridge Oaks Assisted Living and Memory Care
11.2022 - 03.2023
Resident Assistant
StoryPoint Senior Living
07.2018 - 11.2022
Tax Preparer
Jackson Hewitt
01.2016 - 05.2016
Resident Assistant
Morning Pointe Assisted Living
02.2014 - 01.2019
Deli/Bakery Associate
Food City
01.2013 - 01.2014
Customer Service Representative
Convergys
04.2012 - 01.2014
High School Diploma -
Richard Hardy Memorial School
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