Brittney Hutchinson
Chattanooga,TN
Summary
To secure a position that will enable me to grow professionally while contributing to the company's goals and objectives with my positive interaction skills and results-driven attitude.
Overview
12
12
years of professional experience
Work History
Scheduler
Rockbridge Oaks Assisted Living and Memory Care
Chattanooga, TN
09.2023 - Current
- Scheduled and confirmed appointments.
- Communicated schedule changes effectively throughout the organization when necessary.
- Assigned tasks to appropriate personnel based on their skill level and availability.
- Maintained front desk to provide positive first impression.
- Created, updated, and monitored schedules for wellness departments.
Concierge
Rockbridge Oaks Assisted Living and Memory Care
Chattanooga, TN
03.2023 - Current
- Provides positive first impression to all who enter the Community.
- Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate.
- Greets all visitors in a friendly, courteous, and professional manner.
- Screens and requires visitors to “sign in” at reception desk.
- Notifies Residents of visitors.
- Instructs Resident’s visitor according to Resident’s instructions.
- Receives and processes incoming mail.
- Accepts all outgoing mail/packages.
- Types, copies, orders, and maintains inventory of office supplies, performing other clerical duties as assigned.
- Maintains and updates Emergency Phone Number Log and keeps log at frontdesk.
- Maintains and updates emergency contact information on each Resident and keeps information at front desk.
- Assists managers with various clerical responsibilities.
- Pages staff as necessary.
- Takes RSVPs for special functions, as necessary.
- Oversees sign-up for scheduled transportation.
- Hands out maintenance requests forms and passes them onto EnvironmentalServices Director.
- Performs other duties as necessary, to include light housekeeping duties.
Resident Assistant
Rockbridge Oaks Assisted Living and Memory Care
Chattanooga, TN
11.2022 - 03.2023
- Assisted nursing personnel in providing basic care for residents.
- Provided support and encouragement for day to day activities.
- Adhered to and promoted guidelines to prevent the spread of illness.
- Ensured patient's activities of Daily Living charts were up to date and assisted with record keeping as needed.
- Maintained a calm and professional demeanor in stressful situations.
Resident Assistant
StoryPoint Senior Living
Chattanooga, TN
07.2018 - 11.2022
- Assisted nursing personnel in providing basic care for residents.
- Provided support and encouragement for day to day activities.
- Adhered to and promoted guidelines to prevent the spread of illness.
- Ensured patient's activities of Daily Living charts were up to date and assisted with record keeping as needed.
- Maintained a calm and professional demeanor in stressful situations.
Resident Assistant
Morning Pointe Assisted Living
Hixson, TN
02.2014 - 01.2019
- Assisted nursing personnel in providing basic care for residents.
- Provided support and encouragement for day to day activities.
- Adhered to and promoted guidelines to prevent the spread of illness.
- Ensured patient's activities of Daily Living charts were up to date and assisted with record keeping as needed.
- Maintained a calm and professional demeanor in stressful situations.
Tax Preparer
Jackson Hewitt
Chattanooga, TN
01.2016 - 05.2016
- Communicated with federal and state tax agencies to obtain best resolution for clients.
- Assisted clients in responding to IRS notices of deficiency or audit findings.
- Analyzed unaudited financial statements to determine adjustments for accurate tax treatment.
- Consulted tax law handbooks or bulletins to determine procedures for preparation of atypical returns.
- Used tax form instructions and tables to complete tax forms.
- Computed taxes owed or overpaid for clients.
- Helped clients integrate new tax software with accounting software.
- Implemented tax reduction strategies to analyze and minimize tax liabilities.
- Explained complex tax regulations in an easy-to-understand manner for clients' understanding.
- Assisted customers with any questions they had about their taxes or filing status.
- Responded to state and federal tax notices by preparing written responses or tax return amendments.
- Filed electronically through approved software programs.
Deli/Bakery Associate
Food City
Chattanooga, TN
01.2013 - 01.2014
- Provided excellent customer service
- Maintained a clean workspace
- Balanced the drawer at the end of every shift
- Assisted with training of new associates
- Ensured quality standards were always met and customers were satisfied with their orders.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed routine maintenance tasks on bakery equipment such as cleaning, lubricating parts.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Checked expiration dates on ingredients prior to usage in production process.
Customer Service Representative
Convergys
Chattanooga, TN
04.2012 - 01.2014
- Worked with customers to troubleshoot and isolate problems.
- Assisted in retaining the customer base and contract renewals by providing exceptional customer service during every contact.
- Data entry that included contractor invoices, general customer account information and actions taken during customer calls.
- Helped create suggested scripting for frequent questions that representatives encounter and to deescalate upset customers. Assisted with handling escalations based on business needs.
Education
High School Diploma -
Richard Hardy Memorial School
South Pittsburg, TN05-2007
Skills
- Account Management
- Timesheet Management
- Telephone Etiquette
- Attention to Detail
- Computer Skills
- Problem-Solving
- Call Management
- Call Schedule Distribution
- Staff Coordination
- Critical Thinking
- Calendar Management
- Document Management
- Schedule Management
- Effective Multitasking
- Teamwork and Collaboration
- Customer Service
- Medical Terminology
Timeline
Scheduler
Rockbridge Oaks Assisted Living and Memory Care
09.2023 - Current
Concierge
Rockbridge Oaks Assisted Living and Memory Care
03.2023 - Current
Resident Assistant
Rockbridge Oaks Assisted Living and Memory Care
11.2022 - 03.2023
Resident Assistant
StoryPoint Senior Living
07.2018 - 11.2022
Tax Preparer
Jackson Hewitt
01.2016 - 05.2016
Resident Assistant
Morning Pointe Assisted Living
02.2014 - 01.2019
Deli/Bakery Associate
Food City
01.2013 - 01.2014
Customer Service Representative
Convergys
04.2012 - 01.2014
High School Diploma -
Richard Hardy Memorial School
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