Brittney Jackson
Daly City,CA
Summary
Dedicated Office Assistant and Customer Service Representative with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
21
21
years of professional experience
Work History
Office Assistant
Airport Travel Agency
San Francisco, CA
2022.04 - Current
- Organize files, develop spreadsheets, fax reports and scan documents to improve organizational workflow.
- Interact with customers by phone, email, or in-person to provide information.
- Offer diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Manage daily data entry and keep clerical information accurate and up-to-date.
- Achieve high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Review files, records and other documents to obtain information or respond to requests.
- Collect and enter payment data into system, maintaining complete confidentiality and accuracy.
Server/Bartender
Applebee's
03.2014 - 10.2021
- Trained new servers in company policies, guest service standards and best practices.
- Communicated professionally with customers, colleagues and supervisors.
- Managed orders and payments with POS system.
- Cultivated warm relationships with regular customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Assistant Manager
IN N Out Burger
03.2003 - 08.2013
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Diploma - General Studies
Canyon Springs High School
Moreno Valley, caSome College (No Degree) - General Studies
Sab Joaquin Delta College
Stockton, CASkills
- Client Needs Assessment
- Data Entry
- Quality Management
- Inbound and Outbound Calling
- Verbal and Written Communication
- Time Management
- 40 wpm Typing Speed
- Issue Resolution
- Microsoft Office
- Prioritization and Time Management
- Record Sorting and Filing
- Customer Service
- Positive Attitude
Timeline
Office Assistant
Airport Travel Agency
2022.04 - Current
Server/Bartender
Applebee's
03.2014 - 10.2021
Assistant Manager
IN N Out Burger
03.2003 - 08.2013
Diploma - General Studies
Canyon Springs High School
Some College (No Degree) - General Studies
Sab Joaquin Delta College
Similar Profiles
DEEPA RISHIL KUMARDEEPA RISHIL KUMAR
HOLIDAYS CONSULTANT at SHARJAH AIRPORT TRAVEL AGENCY (SATA)HOLIDAYS CONSULTANT at SHARJAH AIRPORT TRAVEL AGENCY (SATA)
AAKASH SINGHAAKASH SINGH
Business Travel Consultant at Greaves Travel LLC (US Based Travel Agency)Business Travel Consultant at Greaves Travel LLC (US Based Travel Agency)
Angela CasselAngela Cassel
Travel Agency Owner at Hat Trick Travel Agency/ Archer Travel ServicesTravel Agency Owner at Hat Trick Travel Agency/ Archer Travel Services