Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Brittney Jackson

Brittney Jackson

Walland

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively.

Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

15
15
years of professional experience

Work History

Pet/House Sitter

Self employed
03.2020 - Current
  • Offered animals exercise opportunities through walks and play activities.
  • Fed animals twice daily and refilled water dish.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Walked dogs regularly to promote exercise and maintain proper health and fitness.
  • Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
  • Offered every owner exceptional customer service and support as well as top-notch care to each animal.
  • Prepared food to meet needs of animals under care with appropriate meals.
  • Met with owners to gather pet care information and discuss pet sitting duties.
  • Noted unusual behavior and contacted owners regarding health-related issues.
  • Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
  • Furnished pets with food and water to foster nourishment for growth and development.
  • Walked and exercised dogs during owner absences.
  • Administered medications to animals.
  • Delivered excellent service to pet owners to drive repeat business.
  • Fed and watered animals in care, following special diets and regular medication administration schedules.
  • Played with dogs and cats to maintain socialization and reduce stress.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Bathed and groomed pets using gentle techniques.
  • Maintained clean and orderly play yards, kennels and cages.
  • Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
  • Followed precise feeding instructions and schedules for animals under care.
  • Scheduled grooming and veterinary appointments for animals.
  • Taught animals sit, stay and other basic commands.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Cleaned and maintained kennels, holding areas and surgical rooms.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assessed animals for injury and illness.

Assistant to Business Owner

Workshop Tools
10.2016 - Current
  • Served as contact person and source of information to maintain good communication with clients.
  • Ensured precise recording of call details.
  • Gathered and sorted data for inclusion in reports and files.
  • Accounts & payroll weekly.
  • Checked stock to determine inventory levels and maintain office supply products.
  • Coordinated repairs for office equipment to keep equipment functional and running.
  • Instituted new employee training procedures to reduce onboarding process time length.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained front desk to provide positive first impression.
  • Received and distributed mail, letters and packages.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Greeted guests and vendors to assist in navigating space.
  • Answered phones and routed voicemails to respective employees.
  • Broke down boxes for garbage and recycling.
  • Stocked inventory and ordered office and kitchen supplies.
  • Offered reception coverage to relieve staff during absences or breaks.
  • Performed accounting or financial analysis.
  • Supported the business owner in daily operations by managing administrative tasks and ensuring seamless workflow.
  • Processed and managed orders to ensure timely and accurate fulfillment.
  • Conducted comprehensive training sessions to enhance team performance and ensure alignment with business objectives.
  • Trained new employees to ensure seamless integration into business operations.

Server

Flapjacks Pancake House
08.2013 - 10.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Built rapport with guests to enhance their dining experience and encourage return visits.

Bartender

The Roaming Gnome
03.2010 - 10.2013
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Poured wine, beer and cocktails for patrons.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Completed regular bar inventories and daily requisition sheets.
  • Collected and organized daily till totals and tips.
  • Balanced daily registers and generated sales reports for management.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.

Education

Grooming License -

Concord School of Grooming
Knoxville, TN
01.2025

State Board License - Cosmetology

Tennessee School of Beauty of Knoxville Inc
Knoxville, TN
10.2015

High School Diploma -

Sevier County High School
Sevierville, TN
06.2006

Skills

  • Punctual and Reliable
  • Reliable Vehicle
  • Pet Sitting
  • Pet Care Instruction Adherence
  • Honest and Trustworthy
  • Verbal and Written Communication
  • Grooming and Bathing
  • Adaptability and Dependability
  • Clean Background Check
  • Customer Service
  • Medication Administration
  • Doggy Daycare
  • Flexible Schedule
  • Animal Quarters Maintenance
  • Facility Laundry and Cleaning
  • Animal Behavior Education
  • Illness and Injury Detection
  • Work Prioritization
  • Medication Documentation
  • Microsoft Office
  • Information Collection and Recording
  • Appointment Scheduling
  • Equipment Disinfection
  • Feeding and Watering
  • Pet Owner Advisory
  • Animal Observations
  • Food Supplement Preparation
  • Injury and Illness Treatment
  • Decision Making
  • Critical Thinking
  • Treatment Documentation
  • Problem-Solving
  • Work Planning

Accomplishments

Graduated Harley Davidson Riding Academy and received motorcycle license September 2023

Timeline

Pet/House Sitter

Self employed
03.2020 - Current

Assistant to Business Owner

Workshop Tools
10.2016 - Current

Server

Flapjacks Pancake House
08.2013 - 10.2016

Bartender

The Roaming Gnome
03.2010 - 10.2013

State Board License - Cosmetology

Tennessee School of Beauty of Knoxville Inc

High School Diploma -

Sevier County High School

Grooming License -

Concord School of Grooming

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Brittney Jackson