Customer Service Representative
Republic Services
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided accurate information regarding services, pricing, and company policies to enhance customer understanding.
- Processed service requests efficiently using CRM systems to ensure timely resolution of issues.
- Collaborated with team members to streamline operations, improving overall service delivery efficiency.
- Handled escalated customer complaints professionally, maintaining a focus on resolution and satisfaction.
- Conducted follow-up calls to ensure customer satisfaction and gather feedback for service improvement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Addressed inquiries regarding products, services, and company.
- Handled special projects with a focus on online communication via email and chat.
