Brittney Jensen
Elkhorn,WI
Summary
Experienced Quality Control Inspector skilled at inspections, assessments and reporting on quality issues. Accomplished at helping companies dramatically improve production through quality control enhancements. Works well with production teams on correcting negative trends and driving improvements.
Hardworking Kitchen Assistant well-versed in food preparation techniques and inventory management to maintain consistent stock of needed supplies. Shoulders multiple kitchen tasks in support of cooks and servers. Thrives in busy environments.
Service-driven Liquor Store Clerk with expertise in cash register systems and known for processing sales data quickly and effectively. Dependable and reliable, offering exceptional record of flexibility and attendance. Considered smart, adaptable and versed in wide-ranging products.
Personable individual with strong organization skills, multitasks and relationship-building skills. Adept in prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
9
9
years of professional experience
Work History
Quality Control Inspector
Plas-Tech Engineering
04.2023 - Current
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Provided feedback to production team regarding product quality.
- Performed visual inspections and non-destructive tests where appropriate.
- Followed standard operating procedures for inspections and tests.
- Recorded inspection and test results on data sheets.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Trained other workers in inspection and testing procedures.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Examined products for imperfections and defects.
- Completed precise measurements using special tools.
- ISO 13485 Certified/FDA Medical Manufacturing.
- Clean room Particulate Monitoring & Documentation (ISO Class 6, 7 and 8).
- Read and interpret customer provided blueprints in relation to product inspections.
- Dimensional and Functional Testing.
- Performed incoming inspections on raw materials.
- Identify and record non-conformances.
Quality Technician
Radius Packaging
07.2022 - 02.2023
- Inspected items and compared against standards to meet regulatory requirements.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Reported problems and concerns to management.
- Conducted investigations into questionable test results.
- Inspected manufactured parts by reviewing visually and assessing dimensions.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Performed auxiliary equipment audits on KBB Blow Mold Machines.
- Confirmed appropriate labeling and packaging of products.
Cashier/Customer Service
Waterford Liquor
12.2021 - 07.2022
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Handled cash with high accuracy and took care to check bills for fraud.
- Managed the store's social media presence (Facebook & Instagram).
- Assisted with ordering new products and restocking popular items.
Customer Service/Assistant Store Clerk
Rigatony's
10.2014 - 09.2021
- Monitored food temperatures and quality throughout shifts.
- Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Provided excellent customer service by promptly addressing any concerns or questions regarding menu items or dietary restrictions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained composure and work quality while under stress.
- Assisted in setting up and breaking down kitchen stations.
- Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
- Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
- Plated and presented food following chef requirements.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Operated cash register to record transactions accurately and efficiently.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Learned other teammates' work tasks to train as backup.
- Prepared salads, soups and sandwiches for customers.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
USPS Clerk
United States Postal Service
12.2020 - 03.2021
- Enhanced customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
- Processed money orders, cashier''s checks, and other financial transactions with precision and attention to detail.
- Maintained accurate records of incoming and outgoing shipments, contributing to efficient postal operations.
- Assisted customers with package shipping, ensuring proper labeling and timely delivery.
- Weighed mail and computed pricing amounts.
- Sorted mail according to size, shape and destination.
- Used computer systems to track packages and update client information.
- Provided service and sales to walk-in customers.
- Supported colleagues during peak hours, working together effectively under pressure for optimal performance.
- Upsold postal services like insurance and tracking.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Monitored inventory of postage stamps and made orders to replenish.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Added accurate data entry into computer system to complete transactions.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Developed strong knowledge of USPS policies and procedures, providing informed assistance to customers when needed.
Education
No Degree - Civil Engineering Technology
Gateway Technical College
SturtevantNo Degree - Biology
University of Wisconsin Colleges
Whitewater, WIHigh School Diploma -
Delavan-Darien High School
Delavan, WI06.2011
Skills
Inspection Protocols
Surface Inspection
Documentation and Recordkeeping
Blueprint Reading
Product Inspection
Money Handling
Ingredient Preparation
Food Assembly
Inventory Management Abilities
Plating and Presentation
Complex Problem-Solving
Handling and sorting mail
Timeline
Quality Control Inspector
Plas-Tech Engineering
04.2023 - Current
Quality Technician
Radius Packaging
07.2022 - 02.2023
Cashier/Customer Service
Waterford Liquor
12.2021 - 07.2022
USPS Clerk
United States Postal Service
12.2020 - 03.2021
Customer Service/Assistant Store Clerk
Rigatony's
10.2014 - 09.2021
No Degree - Civil Engineering Technology
Gateway Technical College
No Degree - Biology
University of Wisconsin Colleges
High School Diploma -
Delavan-Darien High School
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