Brittney Johnson
Dallas,TX
Summary
Qualified Claims Representative versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach. Offering 7 years of insurance experience.
Overview
8
8
years of professional experience
Work History
Claims Associate Glass
State Farm
10.2021 - Current
- Reviews and processes glass related bills.
- Applies State Farm's customer service philosophy to handle glass related claim work.
- Receives and processes claim information and communicates with internal and external customers via phone and other communication channels.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Underwriting Assistant
State Farm
12.2019 - 10.2021
- Serves as a technical and procedural resource to assist in resolving policy/policyholder concerns.
- Partners with underwriters to service Agency and Agency Leadership concerns and/or handles Producer/Broker inquiries.
- Communicates with Policyholders, Agents, Producers, or third parties via various communication media, including chat and phone.
- Handles various contact types (i.e., chat software and phone) to resolve agent questions and issues.
- Maintains and updates policyholder records.
Claims Associate Contents
State Farm
09.2018 - 12.2019
- Establishes value of personal property items, and concludes assigned contents causes of loss, including application of policy terms and conditions within approved limits.
- Serves as the primary claim handler for an inventory of assigned causes of loss.
- Communicates claim settlements and policy information directly with policyholders and others as needed.
- Works with claim owner and other file handlers to provide a remarkable customer experience.
Life Response Center
State Farm
02.2017 - 09.2018
- Follow process guidelines to service new and existing policies.
- Responsible for working primarily with agency partners and occasionally customers and 3rd party vendors by communicating outstanding requirement of documents or forms.
- Identifies, researches, and responds to questions/issues related to life insurance policies.
Education
Associates Of Arts - Business Fundamentals
University of Phoenix
Tempe, AZ12.2024
DIPLOMA -
TEXANS CAN ACADEMY
Dallas, TX01.2007
Skills
- Claims Processing
- Claims Investigation
- Policy Interpretation
- Microsoft Office
- Time Management
- Decision-Making
- Team Collaboration
- Conflict Resolution
- Organizing and Prioritizing Work
Timeline
Claims Associate Glass
State Farm
10.2021 - Current
Underwriting Assistant
State Farm
12.2019 - 10.2021
Claims Associate Contents
State Farm
09.2018 - 12.2019
Life Response Center
State Farm
02.2017 - 09.2018
Associates Of Arts - Business Fundamentals
University of Phoenix
DIPLOMA -
TEXANS CAN ACADEMY
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