Brittney Johnson

• Educate prospective members on plan details and benefits of a Medicare Advantage plan.
• Comply with state regulations in regard to enrolling Medicare recipients in a Medicare Advantage plan.
• Assist with the process of getting Medicare.
• Conducted customer needs assessments to identify appropriate coverage levels and options.
• Performed routine follow-up calls to assess customer satisfaction with products and services.
• Responded promptly to customer inquiries via phone calls or emails in a professional manner.
• Pursued continued professional development through insurance workshops, course and webinars.
• Engaged customers and provided high level of service by carefully explaining details about documents.
• Responded to customer inquiries and problems to promote great service.
• Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
• Explained coverage options to potential policyholders, answering questions or concerns.

Front Desk Assoc

• Provide Marriott standard customer service.
• Room inventory and guest services.
• Maintained daily records of all transactions, including payments and cancellations.
• Resolved customer complaints in a professional manner while maintaining high standards of service quality.
• Prepared end-of-day reports detailing total number of guests checked in and out during shift.
• Performed nightly audit of cash register drawers to verify accuracy of funds on hand.
• Monitored lobby activity throughout shift to ensure safety of guests and staff members.
• Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
• Greeted guests upon arrival and provided excellent customer service.
• Processed guest payments through cash registers or credit card machines in an accurate manner.

• Provide excellent customer service and troubleshooting to mobile devices create tickets.
• Analyzed system logs to detect potential issues with computer systems.
• Identified recurring technical issues and provided solutions to prevent future incidents.
• Provided end-user training when needed.
• Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Installed operating system updates as required by company policy.
• Resolved customer inquiries in a timely manner while providing excellent customer service.
• Ran diagnostic programs to resolve problems with applications or hardware devices.
• Monitored performance and maintained systems according to requirements.
• Resolved network connectivity issues.
• Performed troubleshooting to diagnose and resolve technical issues.

• Dispatch trucks and van to different hospitals to transport to other destinations, created routes, and data entry.
• Provided timely updates to customers regarding their orders or requests.
• Developed strategies for improving efficiency within the dispatch department.
• Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
• Ensured compliance with safety regulations and company policies.
• Tracked vehicles using GPS technology and provided real-time status updates as needed.
• Created daily reports detailing response times, call volumes, and other pertinent information.

• Monitored systems in operation and input commands to troubleshoot areas such as Windows start-up and IP configurations.
• Devised solutions to operations issues related to Windows 7 and higher, Yosemite, and any Anti-virus software, working closely via phone, email, live chat, and web teleconference.
• Processed over 150 support requests weekly for technical assistance on a wide range of issues related to any media devices.
• Performed tests of functionality, security, and performance of different workstations and devices.
• Increased sales by educating prospects on benefits of products and services in comparison to competitors.
• Answered 85 incoming calls from residential and small business customers on a daily basis.

• Responded quickly to incidents and assessed active situations for security concerns
• Interacted assertively but non-confrontational with all levels of personnel and general public
• Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior
• Secured premises and personnel by patrolling property and monitoring surveillance equipment
• Completed full building and grounds patrols every 2 hours to spot and investigate concerns
• Remained calm, assertive and mindful to think critically and problem solve during stressful situations
• Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.

• Coached team on effective upselling and cross-selling methods
• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
• Supported staff development and goal attainment by focusing on skill development and job satisfaction
• Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
• Monitored employee performance and developed improvement plans
• Trained team members in successful strategies to meet operational and sales targets.

• Provided accurate, valid and complete information by using the proper methods/tools
• Met personal/team sales targets and call handling quotas
• Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution
• Kept records of customer interactions, processed customer accounts and filed documents
• Followed communication procedures, guidelines and policies
• Reviewed or made changes to customer accounts
• Researched answers or solutions as needed.

• Researched answers or solutions as needed
• Followed communication procedures, guidelines and policies
• Kept records of customer interactions, processed customer accounts and filed documents
• Met personal/team sales targets and call handling quotas
• Provided accurate, valid and complete information by using the proper methods/tools.

• Provided accurate, valid and complete information by using the proper methods/tools
• Met personal/team sales targets and call handling quotas
• Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution
• Followed communication procedures, guidelines and policies
• Reviewed or made changes to customer accounts
• Researched answers or solutions as needed
• Third party vendor for comcast.