Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittney Johnson

Antioch,TN

Summary

Enthusiastic Customer experience specializing in outstanding customer service with 12 years of experience in mobile business solutions. Background in helping businesses integrate budding technology into existing product selection. Expert in Technical support. Computer User Support Specialist with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Windows and Mac user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Premium Technical Support

Asurion
Antioch, TN
06.2018 - 08.2020
  • Monitored systems in operation and input commands to troubleshoot areas such as Windows start up and ip configurations.
  • Devised solutions to operations issues related to Windows 7 and higher/ios Yosemite and any Anti-virus software , working closely via phone, email, live chat and web teleconference.
  • Processed over 150 support requests weekly for technical assistance on wide range of issues related to any media devices.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Answered 85 incoming calls from residential and small business customers on daily basis.

Security Guard

U.S. Security Associates Inc.
Mount Juliet, TN
03.2018 - 06.2019
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Interacted assertively but non-confrontational with all levels of personnel and general public.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Completed full building and grounds patrols every 2 hours to spot and investigate concerns.
  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.

Assistant Manager

Mapco Express Inc.
Clarksville, TN
04.2009 - 03.2018
  • Coached team on effective upselling and cross-selling methods.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored employee performance and developed improvement plans.
  • Trained team members in successful strategies to meet operational and sales targets.

CSR/Sales

Convergys Corperation
Clarksville, TN
07.2016 - 03.2017
  • Provided accurate, valid and complete information by using the proper methods/tools.
  • Met personal/team sales targets and call handling quotas.
  • Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.
  • Kept records of customer interactions, processed customer accounts and filed documents.
  • Followed communication procedures, guidelines and policies.
  • Reviewed or made changes to customer accounts.
  • Researched answers or solutions as needed.

CSR (Temporary)

Blue Cross Blue Shield
Nashville, TN
01.2016 - 07.2016
  • Researched answers or solutions as needed.
  • Followed communication procedures, guidelines and policies.
  • Kept records of customer interactions, processed customer accounts and filed documents.
  • Met personal/team sales targets and call handling quotas.
  • Provided accurate, valid and complete information by using the proper methods/tools.

CSR

TLK Group
Nashville, TN
09.2012 - 03.2016
  • Provided accurate, valid and complete information by using the proper methods/tools.
  • Met personal/team sales targets and call handling quotas.
  • Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.
  • Followed communication procedures, guidelines and policies.
  • Reviewed or made changes to customer accounts.
  • Researched answers or solutions as needed.
  • Third party vendor for comcast.

Education

High School Diploma -

Cherry Hill School of Performing Arts
Inkster, MI

Associate of Applied Science - Medical Assisting

Medvance Institute
Nashville, TN
01.2011

Skills

  • Policies
  • Mac systems
  • Desktop support
  • Windows 10
  • Adobe and Adobe Flash
  • Technical Support
  • Sales
  • Software diagnosis
  • Data recovery
  • Norton Antivirus software
  • Customer service expert
  • Technical Support And Assistance

Certification

CPR/AED , Fraser, MI August, 2015 - September, 2015 First Aid , Fraser, MI August, 2015 - September, 2015

  • ServSafe

Timeline

Premium Technical Support

Asurion
06.2018 - 08.2020

Security Guard

U.S. Security Associates Inc.
03.2018 - 06.2019

CSR/Sales

Convergys Corperation
07.2016 - 03.2017

CSR (Temporary)

Blue Cross Blue Shield
01.2016 - 07.2016

CSR

TLK Group
09.2012 - 03.2016

Assistant Manager

Mapco Express Inc.
04.2009 - 03.2018

High School Diploma -

Cherry Hill School of Performing Arts

Associate of Applied Science - Medical Assisting

Medvance Institute

Similar Profiles

CREATE PROFILE