Niyana Green

Managed over 50 incoming calls and emails daily to schedule appointments efficiently and accurately

• Utilized scheduling so ware to coordinate appointments and maintain a organized calendar
• Collaborated with team members to ensure seamless scheduling and customer service experiences
• Maintained detailed records and documentation of all customer interactions and scheduled appointments
• Experience in customer service environment, call center duty, promptly and efficiently answered calls

• Ranked 8 out of 20 colleagues for good customer service in 2 months.
• Identified process improvement opportunities to enhance operational effectiveness and improve team productivity.
• Coordinate with cross-functional teams to identify process gaps and develop solutions.

• Manage and process sales transactions, interface with customers, and provide a high-quality dining experience for guests
• Maintain order accuracy and timely fulfillment for to-go orders
• Complete training in the internal POS system and third-party delivery apps, such as UberEats and DoorDash
• Contribute to increased sales by upselling add-ons and desserts
• Supported all lanes of checkout during peak shopping hours
• Participated in other functions, such as cart retrieval, during off-peak hours

Greeted customers and curated daily music playlist to promote a positive cafe experience.

• Processed register over 50 transactions daily.
• Completed all store open and close duties
• Maintained a clean workspace per all safety standards and regulations