Brittney Johnson
Houston
Summary
Dedicated Intake Processing Officer with a strong background in customer service and deadline management. Proven ability to streamline processing procedures and maintain accurate records while supporting team collaboration and enhancing operational efficiency.
Overview
17
17
years of professional experience
Work History
ICE Intake Processing Officer
Geo Group Inc
Conroe, TX
01.2025 - Current
- Processed and verified documentation for compliance with regulatory standards.
- Assisted in maintaining accurate records within internal databases.
- Collaborated with team members to streamline processing procedures.
- Responded to inquiries and provided support to staff regarding operations.
- Ensured timely processing of applications and related materials.
- Prioritized and organized workload based on risk and severity to meet deadlines.
- Supported fellow Processing Officers during periods of high workload or absences by stepping in to assist with their responsibilities.
Correctional Officer
Texas Department Of Criminal Justice
Huntsville, TX
01.2019 - 12.2024
- Supervised inmate activities to maintain safety and order within facility.
- Conducted routine inspections to ensure compliance with security protocols and regulations.
- Responded to emergencies, applying de-escalation techniques to resolve conflicts effectively.
- Documented incidents and maintained accurate records in accordance with departmental policies.
- Collaborated with team members to implement security measures and emergency response plans.
- Mentored new officers on safety procedures, conflict resolution, and facility operations.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
General Store Manager
Shipley Do-Nuts
Houston, TX
09.2009 - 09.2018
- Led daily operations to ensure seamless store functionality and customer satisfaction.
- Trained and mentored staff to enhance service quality and efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed promotional strategies that increased store visibility and sales performance.
- Fostered a positive work environment, promoting teamwork and employee engagement initiatives.
- Conducted regular store audits to ensure compliance with health and safety regulations.
- Collaborated with suppliers to negotiate favorable terms, enhancing cost-effectiveness of operations.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
- Cultivated strong relationships with vendors, negotiating favorable terms on product selection, pricing, and delivery schedules.
Education
No Degree - Criminal Justice
Texas State University
San Marcos, TXHigh School Diploma -
Waller High School
Houston, TX05-2006
No Degree - Sociology
Texas Southern University
Houston, TXSkills
- Application processing
- Document verification
- Deadline management
- Interviewing skills
- File management
- Agency collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Excellent communication
- Critical thinking
- Effective communication
- Adaptability and flexibility
- Computer proficiency
- Data entry
- Analytical thinking
- Conflict resolution
Timeline
ICE Intake Processing Officer
Geo Group Inc
01.2025 - Current
Correctional Officer
Texas Department Of Criminal Justice
01.2019 - 12.2024
General Store Manager
Shipley Do-Nuts
09.2009 - 09.2018
No Degree - Criminal Justice
Texas State University
High School Diploma -
Waller High School
No Degree - Sociology
Texas Southern University