Brittney Joiner
Lancaster,SC
Summary
Dynamic quality management professional with extensive experience at CSL Plasma, excelling in analytical problem-solving and employee training. Proven track record in implementing effective quality systems and fostering team engagement, resulting in enhanced compliance and operational efficiency. Skilled in strategic decision-making, driving process standardization, and promoting a culture of excellence.
Overview
11
11
years of professional experience
Work History
Assistant Manager of Quality
CSL Plasma
10.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Implemented effective Quality Systems
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Wrote and implemented new rework procedures to standardize processes and streamline workflow.
- Promoted a proactive approach to risk management within the organization, mitigating potential concerns before they escalated into larger issues.
- Drove process standardization by creating and implementing SOPs, resulting in increased efficiency and reduced deviations.
Assistant Center Manager
CSL Plasma
01.2020 - 10.2022
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Implemented marketing strategies to increase awareness and attract new donors to the center.
- Maintained a clean, organized, and welcoming environment for clients through regular facilities inspections and upkeep tasks.
- Collaborated with center manager to develop and implement policies, procedures, and goals for improved performance.
- Collaborated with team to meet weekly, daily, and monthly deadlines as well as the established center production goals.
- Assisted quality personnel in preparation of all audits
- Helped developed effective corrective action plans
- Follow all EHS and OSHA policies
- Responsible for financial oversight in absence of center manager
Quality Specialist
CSL Plasma
09.2018 - 01.2020
- Developed comprehensive quality control documentation, standardizing procedures across all departments and promoting consistency.
- Assisted in the implementation of a continuous improvement culture, contributing to company-wide improvements in productivity and waste reduction.
- Performed final Quality Reviews for plasma and waste shipments as well as documents.
- Ensured accuracy of documentation of documents to comply with company procedures.
- Assisted with area training in all areas of the center.
- Identified and communicated non-conformities.
- Conducted monthly Quality meetings.
Center Supervisor
CSL Plasma
03.2017 - 09.2018
- Coordinated with center management to achieve smooth workflow across all areas of the center.
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
- Implemented quality control measures to ensure the highest level of service for donors.
- Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
- Fostered a positive work environment through effective leadership skills and clear communication with employees.
Phlebotomist
CSL Plasma
09.2014 - 03.2017
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Completed proper sanitation and cleaning of equipment and work areas between donors.
- Used personal protective equipment correctly to protect coworkers and patients.
- Performs venipuncture to begin plasma collection process.
- Monitoring of donors for possible reactions and assisted with donor recovery from reactions.
Reception Technician
CSL Plasma
07.2014 - 03.2017
- Assisted qualified donors in completing the screening process.
- Collaborated with various departments, providing operational support as needed for smooth operations across the organization.
- Answers telephone and assist caller with accurate information
- Educated potential donors about donation process, performed health screening test, and assisted with administering health history questionnaires.
- Assisted with daily calibration of equipment per Standard Operating Procedures. Troubleshoots equipment failures and created incident forms for any equipment needed to be removed from service.
- Boosted morale among staff members by planning engaging workplace events like potlucks or team-building activities.
- Promoted a welcoming atmosphere for guests by maintaining a clean and organized reception area.
Donor Support Technician
CSL Plasma
07.2014 - 03.2017
- Performed aspects contributing to plasma collection such as machine set-up, donor monitoring, and donor disconnect
- Monitoring of donors for any reactions by donors as well as assisting of donor recovery from reactions.
- Utilization of the Personal Digital Assistant (PDA) to record incidents that occur during plasma collection, such as machine alerts and alarms, volume variances and donor adverse events.
Education
High School Diploma -
Lancaster High School
Lancaster, SC 05.2008
Skills
- Service excellence
- Analytical problem-solving
- Effective time management
- Employee training
- Team engagement
- Strategic task assignment
- Measurable goal planning
- Skilled in resolving conflicts
- Organizational strategy development
- Collaborative team management
- Strategic decision-making
Quality and Safety Award
Quality Award and Safety Award 2017
Safety Award 2020
Quality and Safety Award 2024
Timeline
Assistant Manager of Quality
CSL Plasma
10.2022 - Current
Assistant Center Manager
CSL Plasma
01.2020 - 10.2022
Quality Specialist
CSL Plasma
09.2018 - 01.2020
Center Supervisor
CSL Plasma
03.2017 - 09.2018
Phlebotomist
CSL Plasma
09.2014 - 03.2017
Reception Technician
CSL Plasma
07.2014 - 03.2017
Donor Support Technician
CSL Plasma
07.2014 - 03.2017
High School Diploma -
Lancaster High School
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