Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRITTNEY JONES

Dallas,TX

Summary

To obtain a registered nurse position where I can utilize my leadership experience, industry knowledge and critical thinking skills that will promote growth, stability for my career development and work in a collaborative environment.

Overview

12
12
years of professional experience

Work History

Shift Lead Supervisor

Walgreens
12.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Accounted for cash handling errors and maintain accurate account of money earned and utilized throughout shift.
  • Back up to pharmacy when in need of customer service, managerial issues, as well as basic duties within the pharmacy.

OPERATIONS PLANNER

XPO LOGISTICS
01.2022 - 06.2023
  • Oversee planning routes to multiple areas around the metroplex and suburb areas
  • Manage dock staff, maintain a safe work environment and ensure on time deliveries to freight clients
  • Organize closely with additional managerial staff to maintain dock operations
  • Supervise routes, customer relations and trailer audits before delivery
  • Maintain productivity standards within the company with consistent coaching, evaluations and up keeping disciplinary files for staff.
  • Collaborated with cross-functional teams to align production plans with customer requirements.
  • Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
  • Created and implemented tracking systems to monitor progress and meet deadlines.
  • Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Forecasted production schedules and adjusted plans to accommodate changes in demand.
  • Prepared and maintained comprehensive production reports to highlight production developments for management review.
  • Devised and implemented efficient processes for production tracking and inventory control.
  • Researched and compiled information on variety of planning issues from multiple sources, prepared thorough reports and presented findings in [Type] meetings.

PICK PROCESS GUIDE
12.2020 - 11.2021
  • Owner of allocating labor to pick department
  • Collaborated with mangers in other departments in to ensure cross trained associates were labor shared to meet planned staffing needs
  • Collaborated with area mangers, operation mangers, and Flow PA ensuring labor was in accordance with Autoflow adjusting and making suggestions about possible labor moves
  • Lead critical/at risk problem solver throughout the department
  • Which allowed the flow of packages to move timely and in accordance with transportation schedules
  • Conducted weekly audits to ensure inventory reflected to the customer what was actually in house
  • Scouted for talented to ensure cross-trained employee roster was fully UpToDate for business needs as well as back up for peak seasons.

OPERATIONS/DISPATCH SUPERVISOR

UPS
11.2011 - 11.2020
  • Supervise and assist the production of packages coming in and out of the International package department (ODC)
  • Assigned to disciplinary and payroll of the employees in my area which allowed handling paperwork, daily reports, audits and meeting deadlines of service
  • Administered over small sort area, overseeing the containment of smalls packages, disciplinary actions, and servicing of small packages before the end of the sort
  • Overseer over the 1st day air department as well as the 2nd day air department
  • Traveled to other locations throughout the US for training as well as to work an improve productivity
  • Directed Yard Control and Dispatch in the linehaul department.

Education

Bachelor of Science - Nursing

Collin College
Frisco, TX
2026

TEXAS SOUTHERN UNIVERSITY
HOUSTON, TX
12.2011

Skills

  • Disciplinary Action
  • Cash Handling
  • Production Log Maintenance
  • Shift Coverage
  • Over 10 years of managerial experience
  • Monthly/Weekly Audits

Timeline

OPERATIONS PLANNER

XPO LOGISTICS
01.2022 - 06.2023

Shift Lead Supervisor

Walgreens
12.2021 - Current

PICK PROCESS GUIDE
12.2020 - 11.2021

OPERATIONS/DISPATCH SUPERVISOR

UPS
11.2011 - 11.2020

Bachelor of Science - Nursing

Collin College

TEXAS SOUTHERN UNIVERSITY

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BRITTNEY JONES