Brittney Jones
Oakland,CA
Summary
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Sutter Health
San Francisco, CA
01.2023 - Current
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled patient appointments and procedures.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Documented and managed patient information in computer system.
- Answered patient questions and fielded complaints to resolve issues.
- Obtained proper authorization and identification to release confidential medical records.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
Bartender Supervisor
Taco Bell Cantina
Danville, CA
12.2020 - 04.2021
- Inspected bar area to ensure cleanliness and proper setup.
- Conducted inventory of supplies, liquor and beer.
- Developed schedules for bartenders, servers and other staff members.
- Assisted in resolving customer complaints or issues quickly and courteously.
- Promoted a safe working environment by adhering to safety regulations and policies.
- Maintained up-to-date knowledge of current drink recipes and promotions.
- Provided exemplary customer service at all times while interacting with patrons.
- Ensured that all customers were properly ID'd before being served alcoholic beverages.
Supervisor
Starbucks
San Francisco, CA
02.2017 - 03.2019
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Created new strategies for improving customer service standards within the organization.
- Responded to customer questions regarding products, prices and availability.
- Resolved customer complaints and adjusted policies to meet changing needs.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ09-2025
Certificate - Medical Billing/coding
Carrington College California - Sacramento
San Leandro, CA08-2023
High School Diploma -
Skyline High School
Oakland, CA06-2016
Skills
- Medical filing
- Appointment Scheduling
- Appointment confirmation
- Insurance Verification
- Customer Service
- HIPAA Compliance
- Medical insurance
Timeline
Patient Service Representative
Sutter Health
01.2023 - Current
Bartender Supervisor
Taco Bell Cantina
12.2020 - 04.2021
Supervisor
Starbucks
02.2017 - 03.2019
Bachelor of Science - Criminal Justice
University of Phoenix
Certificate - Medical Billing/coding
Carrington College California - Sacramento
High School Diploma -
Skyline High School