Brittney Jones
Marietta,GA
Summary
Specialized in analyzing intricate business processes related to money movement, enhancing fraud detection methodologies, and leveraging advanced technology.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Risk Analyst
Kforce/ Intuit
Atlanta, GA
06.2025 - Current
- Evaluate risk indicators and supporting documentation to determine appropriate actions while balancing merchants' experience and business objectives.
- Collaborate with cross-functional teams to resolve complex cases, communicate risk findings, and support consistent execution of risk policies using QuickBooks online, Quickbooks payments, and payroll platforms.
- Maintain productivity, quality, and compliance standards while managing a high-volume workload in a fast-paced fintech environment.
Team Lead | Banking Fraud Specialist
TTEC - USAA Credit Card Division
Duluth, GA
11.2023 - 05.2025
- Led team in credit card and fraud resolution, coaching staff and overseeing performance to ensure compliance with standards and security protocols.
- Investigate complex fraud cases, identify patterns, and recommend preventive measures to mitigate risk, while facilitating ongoing training to keep staff informed on evolving threats.
New Hire Virtual Trainer
Classic Collision
01.2021 - 02.2023
- Developed and delivered virtual onboarding and training programs, aligning instructional content with organizational objectives.
- Integrated third-party tools and learning management systems to streamline training delivery processes.
Senior Customer Success Manager
Aaron's Inc.
Kennesaw, GA
01.2017 - 12.2021
- Supported billing team coaching and workflow improvements to increase efficiency and maintain consistent service.
- Managed billing tasks for high-volume client accounts, maintaining accuracy and compliance to support client satisfaction.
Talent Acquisition Recruiter
Georgia Natural Gas
Kennesaw, GA
10.2015 - 11.2016
- Developed and implemented recruitment strategies across multiple platforms, attracting qualified candidates and building talent pipelines for future hiring needs through proactive sourcing and networking.
- Sourced and identified qualified candidates for Georgia Natural Gas customer care, operations, and corporate teams.
Education
Bachelor of Science - Mass Communications
Vincennes University
Vincennes, IN12-2014
Skills
- KYC, AML/BSA compliance
- Fraud Prevention
- Transaction Monitoring
- Risk management
- Policy Development
- Leadership & Team Development
Certification
- Privacy Awareness
- Compliance: Security Awareness
- Preventing money laundering and abiding by US economic Sanctions
Timeline
Risk Analyst
Kforce/ Intuit
06.2025 - Current
Team Lead | Banking Fraud Specialist
TTEC - USAA Credit Card Division
11.2023 - 05.2025
New Hire Virtual Trainer
Classic Collision
01.2021 - 02.2023
Senior Customer Success Manager
Aaron's Inc.
01.2017 - 12.2021
Talent Acquisition Recruiter
Georgia Natural Gas
10.2015 - 11.2016
Bachelor of Science - Mass Communications
Vincennes University