Summary
Overview
Work History
Education
Skills
Certification
Professional References
Timeline
Generic

BRITTNEY KAISER

Bismarck,ND

Summary

Focused Professional with great communication skills. Very adaptable with critical thinking and management expertise. Strong background in safety procedure development and implementation. Motivational leader with advanced supervisory, team building and customer service skills. Experience stepping in to roles and quickly making positive changes to drive overall success. Focused on using training, mentoring, and morale-building techniques to maximize employee engagement and performance.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Part-Time Firefighter

Mandan Fire Department
04.2024 - Current
  • Operated tools and equipment used for firefighting safely and effectively.
  • Participated in training classes and drills, training to obtain a firefighter I certification.
  • Performed general maintenance on firefighting equipment.
  • Provided appropriate medical care within my scope of knowledge in emergency situations.
  • Analyzed hazardous environments and initiated quick solutions.
  • Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
  • Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.

Package Handler/ Driver/ Seasonal Supervisor

United Parcel Service, UPS
11.2018 - Current
  • Loaded and organized packages in trucks.
  • Trained new employees in proper lifting techniques, time management, and organization skills.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Maintained safety and emergency readiness among personnel.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Maintained safe driving habits to protect property and public on roadways.
  • Handled merchandise in accordance with product standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Delivered exceptional customer service in all interactions to promote satisfaction and maintaining company loyalty.

Supervisor/Food Service Specialist

Walrus Restaurant
02.2012 - Current
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Oversaw work and guest areas to provide clean, organized and properly sanitized facilities according to established guidelines.
  • Monitored food storage, handling, preparation, and delivery to maintain health and safety standards.
  • Responded to customer concerns efficiently, accurately and with detailed information.
  • Trained and mentored new employees each quarter.
  • Reconciled daily transactions and balanced cash registers.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Aviation Operations Specialist/ CBRN CPT

North Dakota Army National Guard
02.2010 - Current
  • Scheduled and dispatched tactical aircraft missions.
  • Checked accuracy of flight plans, maintained flight logs on incoming/outgoing flights and individual flight records.
  • Alerted crash crews of emergencies, interpreted, and posted weather reports, established, and maintained radio communication with outgoing and incoming aircraft.
  • Proficient with computers, CAFRS and other office tools.
  • Maintained high standards for physical fitness.
  • Accepted responsibilities given to me by my leaders and adhered to the Army Values.
  • CBRN (Chemical, Biological, Radiological, Nuclear) Officer-Current- Duties:
  • Coordinated assets and efforts in support of CBRN operations.
  • Provided security cooperation and partnership and threat reduction cooperation support.
  • Conducted WMD (Weapons of Mass Destruction)-interdiction operations, offensive operations, countering WMD operations.
  • Generated CBRN reports, communicating with other units for support operations.

Consultant/Administrative Assistant

Heartland Consulting Group LLC
08.2022 - 12.2024
  • Prepared Emergency Evaluation Guides for upcoming exercises
  • Coordinated emergency preparedness/Assisting in recommending and implementing goals for emergency programs (especially those related to HAZMAT incidents)
  • Implemented incident command procedures and recording information related to current and past incidents.

Personal Trainer

Anytime Fitness
06.2014 - 01.2023
  • Helped clients to achieve their fitness goals by motivating and educating them.
  • Taught proper feedback on form and technique of exercises.
  • Communicated with clients to determine goals and perform client assessments.
  • Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
  • Maintained detailed records of all client interactions including progress notes, goal tracking updates allowing for easy assessment adjustments when needed.
  • Improved membership enrollment by utilizing sales and marketing methods.
  • Supplied clients with a list of exercises and activities.
  • Created weight training programs, set up equipment and provided detailed instructions.

Education

Master of Science - Human Performance

University of Mary
Bismarck, ND
05.2014

Bachelor of Science - University Studies, Theology

University of Mary
Bismarck, ND
05.2009

Skills

  • Emergency Response
  • Leadership
  • Safety Oversight
  • Planning
  • Organization
  • Communication
  • PPE Use
  • Critical Thinking
  • Creativity
  • Problem Solving
  • Customer Service
  • Adaptability
  • Stress tolerance and resilience
  • Fire safety

Certification

  • Digital Master Gunner Course- Sept 2021
  • Hazardous Materials Certifications- June 2021 - Hazardous Materials Awareness, Hazardous Materials Operations, Hazardous Materials Technician, Personal Protective Equipment Training, Toxic Agent Training, Radiation Safety Officer, CBRN Basic Officer Leader July 2022 - Transportation of Hazardous Materials.
  • September 2022 Incident Command 100, 200, 700, 800 Levels, National Incident Management System Training (NIMS 700) Active Shooter 907, Emergency Medical Technician.

Professional References

Dave Shipman

Supervisor at United Parcel Service

Bismarck, ND

(701) 516-2706


Joe Walker

Warrant TFO

Burleigh Co./USMS

Bismarck, ND

(701) 215-9736


CPT Allison McCullough

CBRN Officer

Georgia National Guard

(770) 354-0723 

Timeline

Part-Time Firefighter

Mandan Fire Department
04.2024 - Current

Consultant/Administrative Assistant

Heartland Consulting Group LLC
08.2022 - 12.2024

Package Handler/ Driver/ Seasonal Supervisor

United Parcel Service, UPS
11.2018 - Current

Personal Trainer

Anytime Fitness
06.2014 - 01.2023

Supervisor/Food Service Specialist

Walrus Restaurant
02.2012 - Current

Aviation Operations Specialist/ CBRN CPT

North Dakota Army National Guard
02.2010 - Current

Master of Science - Human Performance

University of Mary

Bachelor of Science - University Studies, Theology

University of Mary

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