Summary
Overview
Work History
Education
Skills
Timeline
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Brittney Kearns

Temple,Tx

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Enchanted Fairies
01.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Q&A Expert

State of Michigan UIA/Accenture
01.2020 - 01.2023
  • Handled escalated inquiries from customers with professionalism and empathy, maintaining high levels of satisfaction even during challenging situations.
  • Consistently met or exceeded performance metrics such as quality scores, response times, and customer satisfaction ratings.
  • Participated in regular training sessions to stay updated on industry trends and emerging technologies.
  • Provided timely and effective support, resolving complex issues through research and critical thinking skills.

CSR

TXTAG
12.2018 - 01.2020
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.

Optician

Eyemart Express
11.2016 - 12.2018
  • Collection of eye measurements including corneal width and thickness
  • Helping clients select eyeglass and lens treatments including tints and coatings
  • Adjusting eyeglasses to ensure a proper fit, repairing broken frames
  • Educating clients on proper eyeglass care
  • Keeping track of orders, prescriptions, and inventory

Customer Service Cashier

Walmart
08.2014 - 10.2016
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Processed customer orders and accurately handled payment transactions.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Education

Associates Degree in Health Science -

Temple College

High School Diploma -

L. W Higgins High School
Marrero, LA
05.2014

Skills

Customer Service skills

Zendesk

Microsoft Outlook/Teams

Data entry

Active Listening

Call center experience

Critical Thinking

Problem Resolution

Medical records

Timeline

Customer Service Representative

Enchanted Fairies
01.2023 - Current

Q&A Expert

State of Michigan UIA/Accenture
01.2020 - 01.2023

CSR

TXTAG
12.2018 - 01.2020

Optician

Eyemart Express
11.2016 - 12.2018

Customer Service Cashier

Walmart
08.2014 - 10.2016

Associates Degree in Health Science -

Temple College

High School Diploma -

L. W Higgins High School

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Brittney Kearns