Brittney Kelly
Gautier,MS
Summary
Accomplished Advanced Medical Support Assistant with a proven track record at the Department of Veteran Affairs, driving administrative efficiencies and improving patient care through effective scheduling and workflow management. Proficient in Microsoft Office and Excel, with a strong focus on training and quality assurance. Exceptional organizational skills and communication abilities contribute to enhanced team performance and elevated patient satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Department of Veteran Affairs
07.2021 - Current
- Appointment scheduling/ Entering no-show information
- Canceling and re-scheduling patient appointments
- Extensive use of Microsoft Office and Excel
- Co-pays and pre authorizations requirements for specific coverage through email, fax, telephone
- Note entry in CPRS
- Team meetings to manage, plan and problem solve while recording data
- Educates provides and team members about patient’s medical care by email, fax, telephone and scanning medical documentation into Veteran’s medical records
- Creates charts for workflow and data
- Assist with training additional AMSA’s for team as needed
- Places LEAF requests for engineering work orders for maintenance, or information technology
- Performs other clerical and administrative work in the support of the office and team as needed
Lead Patient Care Associate
Singing River Health System
12.2019 - 07.2021
- Supervising my fellow patient care associates
- Auditing for completeness the charting of all patient care associates
- Assisting the PCA’S as well as nurses
- Answering patient call signal and phones
- Providing high quality medical care and assistance
- Providing physical support to assist patients
- Basic nursing duties
- Charting patient's information in epic computer system
- Ensuring quality customer service to patients
- Working at least 40 hours per week
- Clerical/ office work
- Greeting patients’ family and guest upon entry to the unit (customer service)
- Proficient in the use of Microsoft Word, Excel, and PowerPoints
- Strong Organization skills with the ability to prioritize and multi-task
- Professional and Courteous
- Works well individually as well as with a team, ensuring a smooth process for patients
- Great communication skills
- Adapts easily to new challenges and assignments
- Communicates well with all medical staff
- Setting goals for patients during and after their visit
- Compliant with all policies and procedures as well as patient support
- Knowledge of the health care process such as, scheduling, writing reports, setting up transportation as well as deliveries
- Making Follow up calls, visits, appointments as well patient referrals
- Advanced knowledge of medical terminology in a clinical and hospital setting
Patient Care Technician
DaVita Dialysis
07.2018 - 12.2020
- Setting up Dialysis machine for treatment
- Taking Vital Signs
- Checking Patients weight
- Entering patient's information into the Chairside Snappy computer system
- Ensuring Dialysis site is clean and free of hematomas
- Cannulate patients for Dialysis Treatment
- Administering Normal Saline Fluids and Heparin
Diversified Technician
Singing River Health System
03.2009 - 07.2018
- Answer patient call signal and phones
- Attend to patient’s needs
- Collect specimens and record outcomes
- Document patient’s behaviors, complaints, and/or physical symptoms
- Implement orders from other institutions
- Monitor patient on regular basis
- Provide physical support to assist patients
- Basic nursing duties
- Chart patient's information in Epic computer system
- Interpretation and documentation of cardiac rhythms
- Proper notification of care team when irregularities are detected
- Clerical/ office work
- Greeting patients’ family and guest upon entry to the unit (customer service)
Cook/Cashier
Krystal
03.2008 - 04.2009
- Maintain sanitation, health, and safety standards
- Clean food preparation areas and utensils
- Operate large- volume cooking equipment
- Provide excellent Customer Service
Education
Bachelors - Healthcare Administration
MISSISSIPPI UNIVERSITY FOR WOMEN
01.2025
Pre-Associate Degree Nursing -
MISSISSIPPI GULF COAST COMMUNITY COLLEGE
01.2018
COSMETOLOGY -
DAY SPA CAREEER COLLEGE
06.2008
Diploma -
MOSS POINT HIGH SCHOOL
05.2006
Skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint), and the Epic computer system
- Strong organizational and multitasking abilities
- Excellent interpersonal and communication skills
- Advanced knowledge of medical terminology and healthcare processes
- Experience in scheduling, data management, and report preparation
- Adaptable, professional, and courteous in dynamic environments
- Skilled in patient education and care coordination
- Expertise in maintaining compliance with healthcare policies and standards
Certification
- Trained in reading Telemetry Rhythm strips and scanning them into patient’s charts, as well as performing EKG’s
- Certified Clinical Hemodialysis Technician (CCHT)
- Heart Saver Certified (CPR)
References
Upon request
Timeline
Advanced Medical Support Assistant
Department of Veteran Affairs
07.2021 - Current
Lead Patient Care Associate
Singing River Health System
12.2019 - 07.2021
Patient Care Technician
DaVita Dialysis
07.2018 - 12.2020
Diversified Technician
Singing River Health System
03.2009 - 07.2018
Cook/Cashier
Krystal
03.2008 - 04.2009
Bachelors - Healthcare Administration
MISSISSIPPI UNIVERSITY FOR WOMEN
Pre-Associate Degree Nursing -
MISSISSIPPI GULF COAST COMMUNITY COLLEGE
COSMETOLOGY -
DAY SPA CAREEER COLLEGE
Diploma -
MOSS POINT HIGH SCHOOL
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