Brittney Ketchum

IT Specialist

US Army

09.2018 - Current

Configured hardware, devices, and software to set up work stations for employees.
Collaborated with cross-functional teams to develop innovative IT strategies aligned with business goals.
Developed customized software solutions for improved business processes and increased productivity.
Offered assistance in implementing and developing training programs.
Rolled out software updates and applied server patches to thwart threats from penetrating networks.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Diagnosed and troubleshot hardware, software and network issues.
Generated reports to track performance and analyze trends.
Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Implemented effective backup systems to ensure data integrity and availability in case of disaster recovery scenarios.
Developed and implemented preventive maintenance procedures.
Installed, configured and maintained computer systems and network connections.
Performed server backups and changed and replaced backup tapes daily.
Explained security measures in simple terminology to help users understand malware and phishing threats.
Monitored systems in operation and input commands to troubleshoot areas.
Researched and identified solutions to technical problems.
Secured sensitive data by establishing robust cybersecurity measures and protocols.
Identified potential sales and cross-selling opportunities and informed supervisor.
Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Optimized network performance through regular monitoring and maintenance.
Installed and configured operating systems and applications.
Configured and tested new software and hardware.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Designed comprehensive IT policies to ensure compliance with industry regulations and best practices.
Maintained servers and systems to keep networks fully operational during peak periods.
Assisted in development of system security protocols.
Configured hardware and granted system permissions to new employees.
Helped streamline repair processes and update procedures for support action consistency.
Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
Suggested software and hardware modifications to reduce lag time and improve overall speed.
Monitored system performance to identify potential issues.
Cultivated interpersonal skills by building positive relationships with others.
Worked effectively in fast-paced environments.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Identified issues, analyzed information and provided solutions to problems.
Organized and detail-oriented with a strong work ethic.
Developed strong communication and organizational skills through working on group projects.
Adaptable and proficient in learning new concepts quickly and efficiently.
Exercised leadership capabilities by successfully motivating and inspiring others.
Provided professional services and support in a dynamic work environment.
Worked flexible hours across night, weekend, and holiday shifts.
Paid attention to detail while completing assignments.
Demonstrated strong organizational and time management skills while managing multiple projects.
Proved successful working within tight deadlines and a fast-paced environment.
Worked well in a team setting, providing support and guidance.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Resolved problems, improved operations and provided exceptional service.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Skilled at working independently and collaboratively in a team environment.
Passionate about learning and committed to continual improvement.
Strengthened communication skills through regular interactions with others.
Tested new software and hardware prior to deployment.
Managed hardware and software inventory, ensuring timely updates and replacements as needed.
Implemented user access controls to minimize unauthorized access risks while preserving operational flexibility for authorized users.
Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
Researched product and issue resolution tactics to address customer concerns.
Created user accounts and assigned permissions.
Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
Translated complex technical issues into digestible language for non-technical users.
Trained employees on new technologies, increasing competency levels across the organization.
Monitored systems in operation and quickly troubleshot errors.
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Documented support interactions for future reference.
Assisted with updating technical support best practices for use by team.
Removed malware, ransomware, and other threats from laptops and desktop systems.
Promoted efficiency among departments with prompt resolution of system issues.
Managed high levels of call flow and responded to [Type] technical support needs.
Patched software and installed new versions to eliminate security problems and protect data.
Provided exceptional customer service by promptly addressing problems reported by endusers.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.
Responded to customer inquiries and provided technical assistance over phone and in person.
Evaluated emerging technologies for feasibility, cost-effectiveness, and potential value-add to the company''s IT ecosystem.
Used ticketing systems to manage and process support actions and requests.
Reduced downtime by identifying potential issues and resolving them proactively.
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Explained technical information in clear terms to promote better understanding for non-technical users.
Walked individuals through basic troubleshooting tasks.
Spearheaded digital transformation initiatives, driving innovation and competitive advantage within the organization.
Established strong relationships with vendors, negotiating favorable contracts while maintaining high-quality products and services.
Responded promptly to incoming sales leads and requests for technical support.

Summary

Overview

Work History

IT Specialist

Education

High School Diploma -

Skills

Certification

Sec + certified

Timeline

IT Specialist

High School Diploma -

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