Brittney Keys
CYPRESS,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in 6 industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Healthcare Customer Service Representative
Kelsey Seybold Clinic ( remote)
College Station, TX
01.2023 - 09.2023
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Verified patient demographic information in order to ensure accuracy of data entry.
- Answered phones promptly in a professional manner.
- Created new patient accounts in EMR system as needed.
- Assisted with scheduling outpatient appointments.
Health Service Representative
Kelsey-Seybold Clinic
College Station, TX
08.2021 - 03.2022
- Excellent customer service and telephone etiquette skill
- Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plan
- Ability to exercise good judgment in a high volume contact center while maintaining a professional attitude.
Customer Service Representative - Medicaid
Concentrix
Bryan, TX
04.2019 - 10.2021
- Greeted customers in a courteous, friendly, and professional manner using agreed upon procedures
- Handled 50-75+ calls daily
- Submitted claims
- Educated members on benefits/renewed benefits
- Explained benefits information
- Enrolled members in new/existing plans
- Advised of timing on when ID cards would be received/selection of PCPs/Specialists
- Clarified customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
- Listened attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
Customer Service Representative
Wayfair
Bryan, TX
02.2018 - 02.2019
- Interacted with customers via inbound calls to resolve customer inquiries
- Assisted and followed up to ensure timely and efficient problem resolution
- Entered customer data in an accurate and thorough manner
- Processed transactions, including refunds and troubleshoot technical issues.
Education
Associate in Medical Office and Billing Specialist -
Ulmate Medical Academy
03.2019
High School Diploma -
Hearne High School
Hearne, TX06-2011
Skills
- Eligibility Determination
- Medical Billing
- Appointment Scheduling
- Typing 50 WPM
- Payment Collection
- Medical Insurance
- Patient Interviewing Skills
- Scheduling Appointments
- Customer Service
- HIPAA Compliance
- Insurance Verification
Typing Speed
50 WPM
Timeline
Healthcare Customer Service Representative
Kelsey Seybold Clinic ( remote)
01.2023 - 09.2023
Health Service Representative
Kelsey-Seybold Clinic
08.2021 - 03.2022
Customer Service Representative - Medicaid
Concentrix
04.2019 - 10.2021
Customer Service Representative
Wayfair
02.2018 - 02.2019
Associate in Medical Office and Billing Specialist -
Ulmate Medical Academy
High School Diploma -
Hearne High School
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