Brittney Kiesinger
Lockport,NY
Summary
Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.
Overview
12
12
years of professional experience
Work History
Project Manager
M&T Bank
10.2024 - Current
- Assisted in project planning and scheduling to ensure timely completion of deliverables.
- Supported team communication by organizing meetings and documenting key discussions.
- Learned project management software to track progress and manage resources effectively.
- Contributed to risk assessment by identifying potential issues and proposing solutions.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Operations Manager
M&T Bank
12.2022 - 10.2024
- Coordinated daily operations to ensure efficient workflow and service delivery.
- Implemented process improvements, enhancing operational efficiency and team productivity.
- Assisted in training new staff on operational procedures and safety protocols.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Business Analyst
M&T
10.2019 - 12.2022
- Collaborated with cross-functional teams to develop and implement process improvements, increasing operational efficiency.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Collaborated with IT to develop business intelligence tools, enhancing quality of data-driven decision-making.
- Enhanced data accuracy by implementing rigorous data validation techniques, leading to more reliable business insights.
Reconciliation Analyst
M&T Bank
05.2018 - 10.2019
- Led reconciliation efforts to ensure accuracy of financial records and transactions.
- Processed and adjudicated insurance claims, ensuring compliance with company policies and regulations.
- Reviewed documentation for accuracy, identifying discrepancies to minimize claim rejections.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
Quality Control Analyst
Claims Recovery Financial Services LLC
12.2013 - 05.2018
- Conducted comprehensive quality assessments to ensure compliance with industry standards.
- Analyzed claim files for accuracy and completeness, identifying discrepancies for immediate resolution.
- Enhanced claims processing accuracy by conducting thorough quality audits and providing feedback to claims examiners.
- Collaborated with team members to identify trends in claim errors, developing targeted training programs for improvement.
Education
High School Diploma -
Medina High School
Medina, NY06.2010
Skills
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Problem-solving
- Team leadership
- Operations management
- Claims handling experience
- Claims processing management
- Microsoft office
- Analytical thinking
- Time management
Timeline
Project Manager
M&T Bank
10.2024 - Current
Operations Manager
M&T Bank
12.2022 - 10.2024
Business Analyst
M&T
10.2019 - 12.2022
Reconciliation Analyst
M&T Bank
05.2018 - 10.2019
Quality Control Analyst
Claims Recovery Financial Services LLC
12.2013 - 05.2018
High School Diploma -
Medina High School
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