BRITTNEY KING
Pine Bluff,AR
Summary
Accomplished and value-driven professional with a proven ability to build strong relationships. Adaptable leader excelling at working independently and maintaining critical thinking skills in the face of unforeseen challenges. Highly skilled at managing multiple priorities and a fast learner driven to provide excellent support to a professional team. Brings strong experience in patient relations, issue resolution, and ensuring satisfaction. Proven ability to collaborate effectively within teams, adapt to changing needs, and achieve results. Expertise lies in handling patient inquiries, managing medical records, and coordinating with healthcare providers. Reliable, empathetic, and focused on delivering high-quality service.
Overview
9
9
years of professional experience
Work History
Patient Representative
UAMS
03.2024 - Current
- Performs administrative duties using specific knowledge of medical terminology, services and procedures provided
- Obtains demographic and insurance information
- Verifies insurance coverage, updates demographic and insurance information
- Obtains prior authorizations when needed also
- Protected patients’ privacy, understands and adheres to HIPAA standards and regulations
Customer Service Representative
Sutter Health
03.2022 - 11.2023
- Company Overview: Remote
- Answer incoming calls and resolve patient inquiries, utilizing computerized scheduling system to schedule/reschedule appointments
- Provide accurate and detailed information and updated patient records
- Provide detailed and clear confirmation to the patient detailing where and when the appointment is, provide directions as needed
- Prepare patients for telemedicine visits by providing clear instructions for the use of phone and video in the place of in-person appointments
- Protected patients’ privacy, understands and adheres to HIPAA standards and regulations
- Remote
Customer Service Representative
Webelp (IKEA)
08.2021 - 03.2022
- Company Overview: Remote
- Conferred with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Maintained records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken
- Examined reports, accounts, and evidence to determine integrity and accuracy of information
- Remote
Customer Service Representative
Transamerica
08.2017 - 05.2021
- Acted as a liaison between all customer service support functions, group administrators, members/policyholders, and providers
- Investigated and resolved member inquiries through correspondence and computer research
- Advised customers regarding policy and benefit information for multiple health plans
- Coordinate internal activities necessary to research and resolve inquiries and provide accounts with service solutions
- Researched, investigated, and determined the correct order of benefits for payment to be made by the applicable plans and made necessary corrections
- Reviewed all previously processed claims to ensure consistency in payments to maximize recovery of overpayments following corporate and departmental guidelines to ensure financial stability
- Protected patients’ privacy, understands and adheres to HIPAA standards and regulations
Customer Service Representative I
FIS
11.2015 - 06.2017
- Provided customer support by phone, email, or instant messages to consumers
- Served as primary contact for inbound customer issues
- Escalated more technical product-related issues to the proper Product Support Department
- Processed a high volume of consumer inquiries of FIS products and services and resolved a targeted percentage of those inquiries
- Tracked and documented inbound support request and ensured proper notation of customer problems or issues
- Met the standards of the job, such as quality standards, adherence to schedule, and average handle time
Education
High School Diploma -
Watson Chapel
05-2004
Skills
- Safety regulations adherence
- Report analysis
- Account management
- Strategic alignment
- Team inspiration
- Internet proficiency
- Windows-based PC skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Organizational skills
- Conflict management
- Medical terminology
- Meeting planning
- Technical support
- Customer engagement
- Confidential information handling
- HIPAA compliance
- Pressure management
- Deadline management
- Performance goal achievement
- Insurance verification
- Scheduling appointments
- Privacy and confidentiality
- Customer service
- Patient data confidentiality
- Relationships and rapport
- Patient intake
- Recordkeeping
- Patient data privacy
- Financial needs determination
- Clinical data entry
- Healthcare
- Patient service and assistance
- Registration services
- Problem-solving
- Friendly and outgoing
- Team collaboration
- Multitasking and organization
- Customer follow-up
- Verbal and written communication
- Money handling
- Critical thinking
- Excellent communication
- Reliability
- Decision-making
- Insurance verifying
- Reliability and dedication
- Detail-oriented
- EMR
- Process improvement
- Intake assessment
- Eligibility determination
- Payment processing
- Insurance billing
- Policy understanding
- Appointment scheduling
- Data entry
- Patient registration
- Flexible schedule
- Phone and email etiquette
- Relationship building
- Electronic health records
Timeline
Patient Representative
UAMS
03.2024 - Current
Customer Service Representative
Sutter Health
03.2022 - 11.2023
Customer Service Representative
Webelp (IKEA)
08.2021 - 03.2022
Customer Service Representative
Transamerica
08.2017 - 05.2021
Customer Service Representative I
FIS
11.2015 - 06.2017
High School Diploma -
Watson Chapel
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