Brittney Klemm
Sacramento,CA
Summary
Organized office administration professional with high productivity and efficiency in task completion. Expertise in data entry, file management, and scheduling, complemented by strong multitasking and prioritization skills. Effective communicator and problem-solver, contributing to team success and operational excellence.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
USCB/UCLA Health Medicare Advantage
Elk Grove, CA
09.2024 - Current
- Handle complex member inquiries compassionately, escalating issues when necessary.
- Foster strong relationships with members to elevate overall customer satisfaction.
- Utilize EPIC system for accurate documentation of appeals and grievances.
- Assist members with comprehensive information regarding health plan benefits and supplemental vendors.
Hairstylist/Cosmetologist
Salon Cuvee
Sacramento, CA
09.2023 - 04.2024
- Delivered professional hairstyling services tailored to individual client needs.
- Oversaw receptionist tasks, including managing bookings and handling incoming communication.
- Sustained an orderly salon environment by maintaining cleanliness of work areas.
- Addressed client queries effectively, contributing to high levels of customer satisfaction.
Advanced Enrollment Processor
Blue Shield of California
Lodi, CA
06.2017 - 05.2023
- Processed health plan data using automated systems, adhering to production and quality standards.
- Managed group-level changes including renewals, installations, billing updates, and benefit information.
- Identified and resolved issues related to enrollment information and member eligibility.
- Collaborated with processing vendors to ensure timely handling of group applications.
- Partnered with business analysts to troubleshoot loading issues within Facets.
Data Entry Clerk
Cooperative Agricultural Support Services
Sacramento, CA
02.2017 - 06.2017
- Precisely recorded data into databases derived from physical documents.
Front Desk Receptionist
Teddy's Residential Suites and Little Missouri Inn and Suites
Watford City, ND
12.2015 - 02.2016
- Balanced cash drawers to ensure accurate financial reporting.
- Greeted and directed guests, enhancing first impressions.
- Managed reservation processes through email, phone, and in-person interactions.
- Computed bills and processed payments via credit card and direct billing.
- Operated hotel switchboard, facilitating efficient communication among departments.
Bookkeeper
Barrett Pharmacy & Variety
Watford City, ND
05.2013 - 06.2015
- Executed daily and monthly reconciliation of bank accounts to ensure accuracy.
- Maintained comprehensive company books, including bank statements and ledgers.
- Administered employee payroll through ADP services effectively.
- Issued payments to vendors in a timely manner.
- Managed monthly invoicing for charge account customers systematically.
- Monitored and reordered office supplies to maintain adequate inventory.
- Oversaw petty cash fund operations with precision.
- Conducted cashier transactions while ensuring financial integrity.
House Cleaner
Self Employed
Watford City, ND
03.2012 - 08.2013
- Maintained cleanliness of houses and FEMA trailers utilized by oil rig workers
Office Assistant/Invoicing
JnJ Rental
New Town, ND
07.2010 - 04.2013
- Entered data into Excel spreadsheets daily to maintain accurate records.
- Processed and invoiced high volumes of trucking and field tickets each day.
- Facilitated document management by faxing, scanning, and copying essential paperwork.
- Organized and filed documents to enhance retrieval efficiency.
Caregiver
Deanne Valenzuela
Watford City, ND
01.2011 - 12.2011
- Supported family managing care for child diagnosed with Cerebral Palsy
Education
Cosmetology -
Federico Beauty Institute
Sacramento, CA02.2023
High School Diploma -
Palo Verde High School
Las Vegas, NV01.2006
Skills
- Attention to detail
- Time management
- Communication skills
- Computer literacy
- Work ethic
- Accuracy and proficiency
- Reliability
Accomplishments
- Trusted Advisor Club; having high productivity and quality/accuracy scores for a certain length of time
Timeline
Customer Service Representative
USCB/UCLA Health Medicare Advantage
09.2024 - Current
Hairstylist/Cosmetologist
Salon Cuvee
09.2023 - 04.2024
Advanced Enrollment Processor
Blue Shield of California
06.2017 - 05.2023
Data Entry Clerk
Cooperative Agricultural Support Services
02.2017 - 06.2017
Front Desk Receptionist
Teddy's Residential Suites and Little Missouri Inn and Suites
12.2015 - 02.2016
Bookkeeper
Barrett Pharmacy & Variety
05.2013 - 06.2015
House Cleaner
Self Employed
03.2012 - 08.2013
Caregiver
Deanne Valenzuela
01.2011 - 12.2011
Office Assistant/Invoicing
JnJ Rental
07.2010 - 04.2013
Cosmetology -
Federico Beauty Institute
High School Diploma -
Palo Verde High School
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