Brittney Knoblock

I originally started with Home Instead Home Healthcare, which in December of 2023 we merged into Honor PC Technologies. I worked with the same patient from Start date to End Date. Reason for leaving medical emergency and needed more recovery time, wasn't fair to my company or patient.

My day to day, night to night consisted of,

• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Assisted patients with daily living activities, improving their overall quality of life.
• Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
• Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
• Medication Reminders
• Assisted alongside Hospice
• Can use a Gate Belt, Hoyer Lift
• Weekly Meal Preparation
• Family assistance
• Patience, Compassion, Open Mind, Desire to do my absolute best.

• Attended, participated, and contributed to monthly staff meetings addressing resident needs.
• Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
• Responded to room transfers, incident reports, and maintenance requests.
• Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
• Helped manage group activities
• Checked Vital Signs
• Helped assist patients with Meal Prep, Bathing , Toileting , Dressing , Showering , Medication Reminders,
• Maintained clean, safe, and well-organized patient environment.
• Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
• Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.

• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Kept accounts in balance and ran daily reports to verify totals.
• Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
• Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
• Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
• Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Increased sales by building strong customer relationships and providing excellent service.
• Processed transactions accurately while maintaining a high level of customer service.
• Assisted customers with prompt and polite support in-person and via telephone.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
• Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
• Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
• Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
• Educated clients on health and safety of tanning facilities and procedures.
• Increased salon revenue through upselling tanning packages and retail products to clients.