Summary
Overview
Work History
Education
Skills
Hobbies
Work Preference
Timeline
AccountManager
Brittney Smith

Brittney Smith

Liberty Lake,WA

Summary

Experienced administrative professional with a proven track record in office administration, database management, and interpersonal communication. Skilled in maintaining records, generating reports, and providing exceptional customer service. A detail-oriented team player with the ability to manage multiple tasks and interact effectively with diverse individuals. Committed to maintaining a positive and organized work environment.

Overview

29
29
years of professional experience

Work History

Stay at Home Parent/Volunteer

Self-employed
Liberty Lake, WA
04.2009 - Current

Household Management

  • Efficiently synchronize the schedules of four individuals and four pets, ensuring punctual attendance at appointments with a remarkable 99% success rate.
  • Skillfully manage family finances, meticulously crafting and monitoring the household budget. Employ tools like iBank and Numbers to track income, expenses, and timely bill payments.
  • Strategically curate a weekly meal plan and grocery list to optimize nutrition, minimize food waste, and streamline household meal preparation.

Matchmaker and Foster - Path of Hope Rescue- 03/2023-Present

  • Evaluate adoption applications, conducting interviews to assess compatibility with our dogs.
  • Mediate communication between fosters and adopters during Meet and Greet and In-Home Trial phases.
  • Offer assistance to potential adopters throughout trial periods and post-adoption phase.
  • Successfully placed 11 dogs in loving homes within the past 2 months.

Docent - Meet the Masters Art Enrichment Program - 2018-2020

  • Engaged students through interactive verbal presentations supported by dynamic PowerPoint visuals, complemented by hands-on art projects conducted multiple times each school year.
  • Contributed as a member of the organizing committee for Art Fest, the program's annual fundraising event.
  • Recognized for outstanding contributions with the prestigious Meritorious Service Award from Central Valley School District in 2020.

Head of Fundraising -
Central Valley Kindergarten Center - 2014

  • Forged partnerships with several local vendors to drive successful fundraising efforts.
  • Skillfully led a 10-member volunteer team, orchestrating the annual Great Harvest Bread fundraiser, which achieved remarkable results—selling 1,034 loaves and generating over $2,000 in proceeds.

Liberty Lake Elementary School - 2016

  • Spearheaded the fall Believe fundraiser, coordinating the efforts of 60 volunteers over a span of 3 months. The outcome was a substantial profit of $25,000 achieved through meticulous planning and execution.

Account Coordinator, Biblio & Technical Services

Blackwell Book Services
08.2006 - 04.2009
  • Provided technical support, research and problem resolution for customers of BTS products.
  • Created and/or revised customer service profiles and system parameters to activate product delivery according to customer specifications.
  • Proactively monitored BTS system settings and outputs, online WCP activity reports and BTS interface data flows.
  • Developed the BTS Call Reporting Database - translated BTS Excel charts into an Access database with cross tab charts, facilitating analysis of visual trends.
  • Developed the Book Processing STO Call Number Database - an Access database containing US customized STO call numbers. Eliminated the necessity for the processor to manually type each label, saving time and reducing typos.
  • Played a key role in planning the FY2009 Pricing Update, including establishing a timeline, collecting and organizing data for review and working with programmers to update key Crystal reports.
  • Logged service incidents and statistics and generated department management reports.
  • Coordinated communication with UK/US distribution centers and with OCLC support staff for service activation and problem resolution.
  • Trained new staff and led the weekly BTS/Book Processing team meeting.
  • Completed ISO internal auditor training.

Invoice Specialist - Biblio & Technical Services

Blackwell Book Services
05.2006 - 07.2006
  • General administration of BTS invoices and credits.
  • Updated BTS customer-specific databases, requiring attention to detail, as each customer had unique invoicing instructions and Table of Content preferences.
  • Generated billing and product delivery statistical reports via Crystal reports, IFS queries, Quick reports or Access reports.
  • Provided general clerical support for BTS staff.
  • Tested and trouble-shot existing BTS reports and assisted with new report development.

Executive Administrative Assistant

Waste Connections Inc.
06.2000 - 05.2004
  • Provided general office support to the COO/Executive Vice-President of Operations, Vice President of Engineering and Director of Maintenance.
  • Maintained the Capital Expenditure Database (CED) and updated the company's Fixed Asset Summary (FAS), requiring extensive data entry. Included coding and keying invoices for payment by A/P and reconciling the general ledger to FAS.
  • Reorganized the existing CED, increasing the efficiency of tracking invoices, analyzing current budgetary status and balancing the general ledger.
  • Administrator of several other databases, in Excel and Access, monitoring vehicle titles and documents, insurance bonds, landfill volumes and fuel usage.
  • Filed for company insurance bonds. Updated and renewed, as necessary.
  • Acted as liaison between the corporate office and field offices, company vendors and customers.
  • Performed front desk duties, including answering the main phone line, greeting visitors, paging employees and supervising the mailroom.

Office Personnel

Manursing Island Club
06.1994 - 09.1998
  • Responsible for member assistance, answering phones, data entry and training new employees.

Education

Bachelor of Science - Biochemistry With A Minor in Dance

SUNY College At Geneseo
Geneseo, NY
06.1999

Skills

  • Database Development, Administration and Data Entry
  • Office Administration
  • Interpersonal Communications
  • Customer Relations / Customer Service
  • Reception / Multi-Line Phone Systems
  • File Management
  • Report Generation
  • Employee Training
  • Microsoft Office Word, Excel, Outlook, Powerpoint, and Access, MacOS Pages and Numbers, Airtable, Calendly
  • Facebook, Instagram, Tiktok, Snap Chat, Telegram, LinkedIn, Pinterest

Hobbies

Puppies, Body Building, Dancing, Reading and Crochet

Work Preference

Work Type

Part Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceFlexible work hoursWork from home option

Timeline

Stay at Home Parent/Volunteer

Self-employed
04.2009 - Current

Account Coordinator, Biblio & Technical Services

Blackwell Book Services
08.2006 - 04.2009

Invoice Specialist - Biblio & Technical Services

Blackwell Book Services
05.2006 - 07.2006

Executive Administrative Assistant

Waste Connections Inc.
06.2000 - 05.2004

Office Personnel

Manursing Island Club
06.1994 - 09.1998

Bachelor of Science - Biochemistry With A Minor in Dance

SUNY College At Geneseo
Brittney Smith