Brittney Labeaud
Summary
Administrative professional offering excellent communication, planning and prioritization skills. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing and transcription skills. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
RGG Cardiology
07.2024 - 01.2025
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Referral Specialist /Front Desk Receptionist
Accordia Pediatrics
04.2022 - 06.2024
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving issues related to referrals.
- Performed various administrative tasks by filing, copying and faxing documents.
Claims Customer Service Representative
CMS Management
02.2018 - 04.2022
- Investigated and resolved customer inquiries and complaints quickly
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
- Trained new personnel regarding company operations, policies and services
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
Property Claims Adjuster
Pilot Catastrophe Services Inc.
05.2017 - 12.2017
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records
- Examined claims forms and other records to determine insurance coverage
- Advised others on legal and regulatory compliance matters
- Prepared reports of findings of investigations
Education
Associate of Applied Science - Business Administration And Management
Coastal Alabama College
Bay Minette, AL05.2021
Skills
- Data entry
- Complaint resolution
- Computer proficient
- Administrative background
- Office administration
- Accounting Skills
- Multi-line phone proficiency
- Customer and client relations
Certification
- Texas Property and Casualty Adjuster's License
- Alabama Property and Casualty Adjuster's License
Timeline
Front Desk Receptionist
RGG Cardiology
07.2024 - 01.2025
Referral Specialist /Front Desk Receptionist
Accordia Pediatrics
04.2022 - 06.2024
Claims Customer Service Representative
CMS Management
02.2018 - 04.2022
Property Claims Adjuster
Pilot Catastrophe Services Inc.
05.2017 - 12.2017
Associate of Applied Science - Business Administration And Management
Coastal Alabama College
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