Brittney Lavrich
Palm Harbor,FL
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Scape relaxation
11.2024 - Current
- Delivered a high-touch guest experience by warmly welcoming members, anticipating needs, and maintaining a calm and supportive environment.
- Managed front-of-house operations, including check-ins, scheduling, payment processing, and guest communications.
- Oversaw the cleanliness and readiness of wellness spaces, ensuring all treatment rooms, relaxation areas, and amenities met brand standards.
- Coordinated with providers, instructors, and housekeeping teams to ensure seamless daily operations.
- Provided personalized recommendations for wellness services, treatments, and products based on guest preferences and goals.
- Resolved guest concerns with professionalism, discretion, and empathy to maintain exceptional satisfaction.
- Supported back-of-house tasks such as inventory management, laundry coordination, and vendor communication.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Delivered exceptional customer service, addressing guest inquiries and concerns promptly.
- Coordinated appointment scheduling for spa services, optimizing staff availability and client satisfaction.
- Implemented efficient filing systems for client records, enhancing data retrieval speed and accuracy.
- Monitored inventory of office supplies, ensuring timely replenishment to maintain uninterrupted operations.
- Trained new reception staff on operational procedures and customer service standards.
- Developed and maintained positive relationships with clients, fostering repeat business and referrals.
- Streamlined communication between departments to enhance overall guest experience and service delivery.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Front Desk Receptionist
Kens Irrigation systems inc
11.2022 - 06.2025
- Greeted and assisted clients, visitors, and staff in a professional and welcoming manner
- Managed incoming phone calls, directed calls to appropriate departments, and took accurate messages
- Scheduled and confirmed appointments, meetings, and conference room bookings
- Maintained a clean and organized front desk and lobby area
- Handled incoming and outgoing mail, deliveries, and packages
- Maintained visitor logs and ensured building security procedures were followed
- Assisted with administrative tasks such as data entry, filing, photocopying, and ordering office supplies
- Provided support to other departments as needed, including organizing documents and preparing reports
- Demonstrated excellent customer service, multitasking, and time-management skills in a fast-paced environment
Server
ISLEWORTH COUNTRY CLUB
08.2022 - 01.2025
- I provided exceptional customer service by warmly greeting guests and ensuring they felt welcome.
- I accurately took and entered orders into the point-of-sale system, efficiently served food and beverages, and maintained a clean and organized dining area by promptly clearing and resetting tables.
- Additionally, I assisted customers by answering inquiries, recommending menu options, and guiding meal selections, all while adhering to strict cleanliness and sanitation standards.
Bartender/Beverage Cart Attendant
Casselberry Golf Club
02.2024 - 12.2024
- Highly motivated and service-oriented Beverage Cart Attendant with a strong background in hospitality and customer engagement.
- Skilled in efficiently operating mobile POS systems, processing transactions, and ensuring compliance with alcohol service regulations.
- Adept at maintaining inventory, stocking supplies, and delivering a seamless guest experience through exceptional communication and attention to detail.
- Committed to upholding high standards of cleanliness, safety, and professionalism while creating a welcoming and enjoyable atmosphere for all guests.
Server
Nona Blue Modern Tavern
04.2024 - 11.2024
- Delivered exceptional customer service by warmly welcoming guests and maintaining a positive, professional demeanor to enhance their dining experience.
- Accurately took and processed food and beverage orders, ensuring special requests and dietary needs were accommodated.
- Efficiently served meals and drinks with attention to detail and timeliness.
- I also uphold high standards of cleanliness and organization by setting, clearing, and resetting tables, creating an inviting and well-maintained dining environment.
Child Caregiver
Danielle Leventis
06.2023 - 04.2024
- Communicated with parents to update on children's needs and progress.
- Played with children, organizing fun age-appropriate activities.
- Encouraged children to be self-motivated and determined by demonstrating positive behaviors.
- Supported families requiring additional care for children ranging from infant through school age.
- Developed child-friendly, nutritious menus for meals and snacks.
- Ran errands to help parents with busy schedules.
- Balanced children's schedules with regular rest, play and academic hours.
- Administered first aid when necessary, reporting incidents to parents.
- Deescalated negative behavior using parent-approved strategies.
- Established and enforced rules of behavior.
- Transported children to play dates, activities and special outings with utmost safety.
- Engaged with children in care on developmentally appropriate levels.
- Managed daily schedules for children including nap times, meals, and activities.
Beverage Cart Attendant
Rio Pinar Country Club
07.2022 - 12.2022
- Stocked beverage cart with variety of drinks, snacks, and supplies.
- Maintained cleanliness and organization of beverage cart throughout shifts.
- Greeted customers warmly and provided friendly, attentive service.
- Operated golf cart safely while navigating course to serve patrons.
- Ensured proper storage of perishable items at appropriate temperatures.
- Collaborated with other staff members to provide seamless support during busy times or events.
- Kept records of sales for daily reporting purposes.
- Conducted end-of-shift cleaning tasks including wiping down surfaces, emptying trash bins, and restocking supplies.
- Fostered positive relationships with regular patrons by remembering preferences and engaging in conversation when appropriate.
Server
Grill fresh
10.2020 - 08.2021
- Demonstrated exceptional interpersonal skills with a penchant for building rapport with customers and coworkers
- Dedicated to ensuring customer satisfaction by anticipating customer needs, remaining flexible, and effectively multitasking in a fast-paced environment.
- Processed credit card transactions, gift cards and cash payments.
- Explained details for new menu items and daily specials.
- Kept food service and preparation areas clean and neat.
- Informed customers of ingredients and allergens to support sensible menu choices.
- Followed safety, sanitization and food handling guidelines.
- Demonstrated hospitality and customer service while greeting tables.
- Answered customer inquiries about menu items and provided recommendations.
- Trained new server hires on proper protocols and procedures followed at establishment.
- Delivered food orders promptly, ensuring correct presentation and temperature.
- Provided exceptional customer service by addressing and resolving guest concerns or complaints.
Irrigation Specialist
Kens Irrigations systems Inc
02.2017 - 06.2020
- Performed winterizing tasks such as draining water lines and insulating exposed components.
- Tested new installations to ensure optimal performance and efficiency.
- Dug trenches and installed underground piping for sprinkler systems.
- Sourced high-quality materials from reputable suppliers at competitive prices.
- Conducted routine maintenance checks on controllers, sensors, and other system elements.
- Connected wiring from irrigation controllers to valves, ensuring proper functioning.
- Replaced damaged or worn-out parts such as sprinkler heads, nozzles, and pipes.
- Programmed automatic timers to regulate watering schedules based on client preferences.
- Assessed site conditions to determine appropriate system designs and layouts.
- Provided clients with instructions on proper system use and maintenance techniques.
- Installed irrigation systems on residential and commercial properties.
- Utilized heavy machinery like trenchers and backhoes for larger installations.
Education
High School Diploma -
Palm Harbor University
Palm Harbor Fl 05.2018
Bachelor of Science -
University of Central Florida
Orlando, FL05.2025
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Appointment scheduling
- Scheduling
- Administrative skills
- Office organization
- Hospitality services
- Issue handling
- Meeting scheduling
Timeline
Front Desk Receptionist
Scape relaxation
11.2024 - Current
Server
Nona Blue Modern Tavern
04.2024 - 11.2024
Bartender/Beverage Cart Attendant
Casselberry Golf Club
02.2024 - 12.2024
Child Caregiver
Danielle Leventis
06.2023 - 04.2024
Front Desk Receptionist
Kens Irrigation systems inc
11.2022 - 06.2025
Server
ISLEWORTH COUNTRY CLUB
08.2022 - 01.2025
Beverage Cart Attendant
Rio Pinar Country Club
07.2022 - 12.2022
Server
Grill fresh
10.2020 - 08.2021
Irrigation Specialist
Kens Irrigations systems Inc
02.2017 - 06.2020
High School Diploma -
Palm Harbor University
Bachelor of Science -
University of Central Florida