BRITTNEY LAWRENCE
Fayetteville,GA
Summary
Results-oriented candidate with vast experience streamlining business processes and providing strategic direction in support of organizational objectives. Skilled in data analysis, problem solving, and process improvement. Experienced in using various software tools, such as Microsoft Office, to drive efficiency and effectiveness.
Overview
11
11
years of professional experience
Work History
Financial Crimes Analyst
Truist
09.2022 - Current
- Analyzing and deciding multiple Financial Crimes related cases or alert types
- Utilizing banking systems to investigate and research all transactional information to ensure that Financial Crimes requirements are met
- Conducting client research
- Using critical thinking skills to make well supported decisions relative to the alert type
- Utilizing internal and external applications to assist in the investigation and research of all applicable alerts
- Efficiently and effectively resolving cases or alerts with awareness of all timelines as directed by relative to Financial Crimes function
- Supporting effective communication with internal and external partners or clients
- Pursuing collections on accounts via telephone regarding overdrafts
Sales Associate
Hibbetts Sports
08.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Fraud and Claims Ops Specialist III
Wells Fargo
08.2019 - 09.2022
- Maintaining strict compliance with client and carrier guidelines applicable to fraud claims
- Processing new claims, verifying data and documentation prior to submitting for approval or review
- Improving claims handling processes by analyzing, tracking, and troubleshooting root causes of previously managed claims
- Supporting agents with claims issues, documentation needs, and general questions
- Providing account information, claims procedure guidance, and additional resources to support policyholders throughout the claims process
Customer Service Representative
BB&T
09.2015 - 08.2019
- Helping customers prepare documents required to complete transactions and process requests
- Cross-selling a wide range of services and products to increase new business and expand existing customer relationships
- Collecting cash and checks for deposit or processing withdrawals
- Investigating and resolving account issues by offering applicable options to customers
- Identifying customer desires and goals through needs-based sales tactics
- Opening new accounts and making changes to existing accounts
- Establishing and checking coding procedures, monitoring reports, and updating internal files
- Performing banking, business administration, and financial tasks to guarantee five-star service for clients
Branch Banker II
TitleMax
02.2014 - 09.2015
- Providing an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs
- Assisting in customer account management by accepting payments, monitoring, and managing customer appointments
- Working to meet Company set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, participating in and hosting in-store and community events
- Developing customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition
- Conducting vehicle appraisals accurately using the assessment tool
- Entering and maintaining customer information in the Point of Sale system with accuracy and integrity
- Upholding compliance with Company policies and procedures, as well as local, state, and federal laws and regulations
Education
Certification - Supply Chain Procurement
ASCM
Online12-2025
Master of Arts - US
Troy University
03-2017
Bachelor of Arts - Psychology
Troy University
Troy, AL07-2012
Skills
- Complaint resolution
- Sales expertise
- Good listening skills
- Administrative support
- Professional telephone demeanor
- Claims preparation
- Risk Assessment
- Time Management
- Team Leadership
- Adaptability
- Organizational Skills
- Conflict Resolution
- Microsoft Office Suite
- Attention to Detail
- Customer Service
Timeline
Sales Associate
Hibbetts Sports
08.2024 - Current
Financial Crimes Analyst
Truist
09.2022 - Current
Fraud and Claims Ops Specialist III
Wells Fargo
08.2019 - 09.2022
Customer Service Representative
BB&T
09.2015 - 08.2019
Branch Banker II
TitleMax
02.2014 - 09.2015
Certification - Supply Chain Procurement
ASCM
Master of Arts - US
Troy University
Bachelor of Arts - Psychology
Troy University
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