Brittney Lee
Houston
Summary
Dynamic Account Manager with a proven track record of excelling in client relationship management and strategic planning. Adept at enhancing agent performance through effective communication and proactive support, driving growth opportunities. Recognized for leadership in team development and meticulous reporting, ensuring alignment with organizational goals. Exceptional ability to analyze the perfect candidates to make an impact for the company and team needs.
Overview
19
19
years of professional experience
Work History
Account Manager
Client Focus
Mesa
- Current
- Manage State Farm agent accounts by scheduling appointments and maintaining regular client communication to support agent goals.
- Ensure all agent preferences, records, and client accounts are accurate and up to date.
- Conduct monthly check-ins with agents to review results, provide insights, and identify opportunities for growth.
- Strengthen client relationships by delivering consistent support and proactive follow-up.
Retail Associate Manager
T-Mobile
Houston
06.2014 - 02.2021
- Led daily store operations to ensure achievement of sales targets, compliance requirements, and operational goals.
- Trained, scheduled, and coached a team of Mobile Experts to consistently meet and exceed individual and team sales targets.
- Conducted monthly one-on-one meetings to provide performance feedback, set goals, and drive employee development.
- Oversaw inventory management, ensuring monthly counts were accurate and compliant with company standards.
- Collaborated with upper management through quarterly meetings and sales training to align with corporate strategies and promotions.
- Ensured team awareness and execution of new product launches and monthly promotions to maximize sales opportunities.
Event Planning Coordinator
Hyatt Regency
New Orleans
06.2012 - 06.2014
- Coordinated event logistics including venue selection and vendor management.
- Assisted in developing event schedules and timelines for various functions.
- Communicated with clients to understand their event needs and preferences.
- Collaborated with hotel staff to ensure seamless execution of events.
- Organized post-event evaluations to gather feedback for future improvements.
- Provided support in managing logistics related to event planning such as transportation arrangements and hotel bookings.
- Maintained accurate records of expenses incurred during the event planning process.
- Reviewed vendor invoices prior to payment processing in order to ensure accuracy of charges billed.
- Developed detailed event plans, timelines and budgets to ensure successful execution of events.
- Collaborated with other departments within the organization to maximize success of events.
Diet Clerk
Sodexo USA
Marrero
01.2007 - 06.2012
- Assisted in meal planning and dietary needs for diverse patient populations.
- Maintained accurate food inventory records and managed stock levels effectively.
- Collaborated with dietitians to ensure compliance with dietary guidelines and protocols.
- Coordinated meal delivery schedules to meet patient needs and preferences promptly.
- Trained new team members on safety procedures and food handling standards.
- Attended staff meetings to discuss new policies or procedures related to dietetics.
- Created reports detailing meal orders, inventory levels, and other related data.
Education
Bachelor of Arts - Business Management
University of Arizona Global Campus
Online12-2026
Real Estate License -
11.2025
Skills
- Effective communication & leadership
- Event coordination
- Financial analysis
- Client acquisition
- Client relationship management
- Strategic planning
- Team leadership
- Schedule management
- Reporting
- Account management
- Relationship building and management
- Verbal and written communication
Timeline
Retail Associate Manager
T-Mobile
06.2014 - 02.2021
Event Planning Coordinator
Hyatt Regency
06.2012 - 06.2014
Diet Clerk
Sodexo USA
01.2007 - 06.2012
Account Manager
Client Focus
- Current
Bachelor of Arts - Business Management
University of Arizona Global Campus