Brittney Leeper
Bothell,WA
Summary
Experienced with coordinating patient interactions and administrative tasks in healthcare setting. Utilizes strong organizational skills to manage patient appointments and maintain accurate records. Track record of enhancing patient satisfaction by delivering attentive and efficient care.
Overview
17
17
years of professional experience
Work History
Coordinator
Merakey Behavioral Health
02.2018 - 06.2025
- Streamlined management of incoming referrals via secure email and fax from managed care companies.
- Coordinated with hospitals to align discharge plans and facilitate patient assessments.
- Ensured Merakey Assessors met patients on scheduled discharge days through consistent communication.
- Updated patient admin list regularly, documenting incoming admits and tracking their statuses.
- Assigned discharge-related tasks to Merakey assessors, enhancing review efficiency.
- Maintained thorough correspondence regarding Level II PASRR assessments with insurance companies.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Entered data, generated reports, and produced tracking documents.
- Optimized resource allocation by coordinating staff schedules based on provider availability and facility requirements.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Scheduling Representative
Louisiana Orthopedic Specialists
11.2016 - 02.2018
- Streamlined clinic operations by optimizing patient appointment scheduling.
- Ensured accurate appointment calendars through diligent updates.
- Managed incoming phone calls, directing inquiries to appropriate personnel.
- Maintained comprehensive patient records with timely chart creation and updates.
- Utilized Microsoft Outlook and fax machines for efficient office operations.
- Processed patient referrals using GE Centricity and Shortel systems.
- Handled high call volume in fast-paced settings, prioritizing tasks to meet deadlines.
- Verified insurance benefits promptly before patient procedures or appointments.
Patient Access Representative
Lourdes Imaging Network
04.2015 - 10.2016
- Operated multi-phone line system to manage high call volume efficiently.
- Ordered and scheduled diagnostic tests for patients, ensuring timely service.
- Assisted patients with completion of required paperwork for appointments.
- Coordinated with physicians on patient needs, sharing medical reports and scan images.
- Created patient packets ahead of appointments to streamline check-in process.
- Screened MRI, CT, and PET Scan patient's before appointments.
- Utilized specialized software including, Epic, Cerner Millennium (CIS) and STAR effectively.
- Verified physician signatures on documents and e-documents for accuracy.
- Ensured HIPAA compliance to protect confidentiality of sensitive patient information.
Unit Secretary
Our Lady of Lourdes Regional Medical Center
02.2012 - 01.2013
- Maintained five-phone line system to ensure exceptional customer service for incoming callers.
- Directed calls efficiently to address patient needs and resolve issues in a timely manner.
- Assisted patients with paperwork completion while assembling and updating patient records.
- Ordered and inventoried office supplies to maintain operational efficiency.
- Received White Belt Certificate from Lean Six Sigma for outstanding patient satisfaction performance.
- Chosen by supervisor peers for participation on Patient Satisfaction Board.
- Resolved patient concerns promptly, enhancing overall service quality.
- Collaborated with healthcare team to streamline patient experience and improve satisfaction.
Certified Nursing Assistant
Evergreen Medical Center
10.2010 - 08.2011
- Provided physical support for daily living activities, ensuring patient dignity.
- Transported patients, equipment, and supplies efficiently as required.
- Recorded vital signs and maintained computerized patient charts accurately.
- Maintained sanitized, safe environments by cleaning surfaces and managing waste disposal.
- Answered call lights promptly to enhance patient comfort and safety.
- Prevented pressure ulcer development through regular repositioning and skin assessments.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Expanded Functions Dental Assistant
Nassau County Dental Clinic
06.2010 - 08.2010
- Sanitized and prepared dental instruments and materials for clinical use.
- Assisted dentists during procedures, ensuring accurate patient charting.
- Organized and maintained filing system for dental charts to enhance accessibility.
- Built strong rapport with patients through empathetic communication skills, fostering trust in dental care providers.
- Skillfully managed dental emergencies, stabilizing patients and coordinating appropriate follow-up care.
- Supported dentist during oral surgeries, ensuring proper instrument preparation and sterilization procedures were followed.
- Contributed to a positive patient experience by effectively addressing concerns and answering questions about dental treatments.
- Applied fluoride varnish and sealants.
Certified Nursing Assistant
Providence Regional Medical Center Everett
05.2008 - 06.2009
- Provided physical support for daily living activities, ensuring patient dignity.
- Transported patients, equipment, and supplies efficiently as required.
- Recorded vital signs and maintained computerized patient charts accurately.
- Maintained sanitized, safe environments by cleaning surfaces and managing waste disposal.
- Answered call lights promptly to enhance patient comfort and safety.
- Prevented pressure ulcer development through regular repositioning and skin assessments.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Education
Certificate -
Concorde Career Institute
Jacksonville, FL01.2010
BOTHELL HIGH SCHOOL
Bothell, WA01.2007
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Schedule coordination
- Document management
- Scheduling and calendar management
- Medical terminology
- Patient registration
- Team leadership
- Microsoft office
- Appointment scheduling
Timeline
Coordinator
Merakey Behavioral Health
02.2018 - 06.2025
Scheduling Representative
Louisiana Orthopedic Specialists
11.2016 - 02.2018
Patient Access Representative
Lourdes Imaging Network
04.2015 - 10.2016
Unit Secretary
Our Lady of Lourdes Regional Medical Center
02.2012 - 01.2013
Certified Nursing Assistant
Evergreen Medical Center
10.2010 - 08.2011
Expanded Functions Dental Assistant
Nassau County Dental Clinic
06.2010 - 08.2010
Certified Nursing Assistant
Providence Regional Medical Center Everett
05.2008 - 06.2009
Certificate -
Concorde Career Institute
BOTHELL HIGH SCHOOL
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