Brittney Lenna
Oceanside,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Emergency Veterinary Technician/Medical Receptionist
Central Orange County Emergency Animal Hospital
12.2020 - 07.2022
- Improved patient outcomes by providing timely and accurate emergency care to critically ill animals.
- Assisted veterinarians in performing diagnostic tests for accurate diagnoses and treatment plans.
- Increased client satisfaction by addressing concerns and answering questions regarding their pets'' health and treatment options.
- Collaborated with the veterinary team to ensure seamless communication and coordination during emergencies.
- Monitored vital signs during anesthesia induction, surgery, and post-operative recovery periods for safe procedures.
- Administered medications as prescribed by veterinarians for optimal patient recovery rates.
- Developed trusting relationships with clients through empathetic communication and support during difficult decisions regarding their pets'' health statuses.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Care Coordinator/Veterinary Technician
Healing Hope Holistic Med
12.2020 - 07.2022
- Enhanced patient care by developing and implementing comprehensive care plans.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Assisted in managing medication regimens for complex cases, reducing potential errors or adverse effects on patients'' health.
- Used company software and databases to maintain records of services performed and patient conditions.
Veterinary Technician/Receptionist
Animal Medical Center
07.2012 - 06.2017
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Performed dental cleanings using ultrasonic scaler.
- Prepared, sterilized and maintained medical instruments and equipment.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
Education
Veterinary Technology
Platt College
Alhambra, CA06.2021
GED -
Laguna Hills High School
Laguna Hills, CA02.2001
Skills
- Infection Control
- Euthanasia Procedures
- Client Communication
- Critical Thinking
- Vaccine Administration
- Venipuncture Techniques
- Emergency Triage
- Laboratory Testing
- Medical Record Keeping
- Diagnostic Imaging
- Billing and Invoicing
- Prescription Management
- Client Counseling
- Appointment Scheduling
- Patient Check-Ins
- Client Education
- Staff Training
- Cytocentesis
- Patient Discharge
- Veterinary Office Administration
- Customer Service
- Financial Transactions
- Drug Inventory Management
- Medical Histories
Timeline
Emergency Veterinary Technician/Medical Receptionist
Central Orange County Emergency Animal Hospital
12.2020 - 07.2022
Care Coordinator/Veterinary Technician
Healing Hope Holistic Med
12.2020 - 07.2022
Veterinary Technician/Receptionist
Animal Medical Center
07.2012 - 06.2017
Veterinary Technology
Platt College
GED -
Laguna Hills High School
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