Brittney Lewis

Work History

American Podiatric Medical Association APMA

10.2021 - Current

Processed and audited transactions, purchases, and payments.
Provided in-depth information to members regarding APMA benefits and policies.
Identified issues and immediately stepped up to guarantee speedy and effective resolutions.
Coordinated enrollment and onboarding of new members with associated feeds and paperwork.
Participated in requirements meetings and data mapping sessions to understand business needs.
Researched and resolved issues regarding integrity of data flow into databases.
Produced monthly reports using advanced Excel spreadsheet functions.
Updated organizational systems and subsystems to improve and streamline data collection.
Documented business workflows for stakeholder review.
Developed tables, views, and materialized views using SQL.
Maintained membership database, ensuring that all information was current and accurate.
Collaborated with clients and members to maintain relationships and provide customers with comprehensive support and guidance.

Conifer Health Solutions

12.2018 - 04.2020

Accurately, timely process incoming medical documentation that support medical necessity for authorization process
Upload documentation to authorization and notify nursing staff of incoming medical records
Communicate with nurses via email to inform them when an urgent authorization is being escalated
Verify demographics before uploading authorization
Maintain record of daily authorization on an Excel spreadsheet.

Righttime Medical Care

03.2016 - 08.2018

Assisted the clinical staff in maintaining efficient Care Center workflow by directing patients to assigned rooms
Managed daily verification of patient's eligibility of coverage with insurance policies, HIPAA, and OSHA-certified
Handled office/clerical duties including: copying and filing patient registration information, answering telephones, patient scheduling; utilized Microsoft Office daily; eClinicalWorks Software experience
Interpreted and supported corporate goals
Completed daily deposit, reconciliations, and bookkeeping
Maintained an open and clear communication with the medical staff in care centers and corporate office personnel
Maintained highest level of customer service, ensuring a memorable, positive family-oriented attitude, guaranteeing reliability and networking with patients and the community.

Annapolis Pediatrics

08.2017 - 07.2018

Met and greeted patients upon arrival
Answered and screened telephone calls in a professional manner and effectively communicated with patients
Maintained patient accounts by collecting and updating personal and financial information
Collected all co-payments and balances at time of service
Proficient use of the E.H.R
Assisted with managing the appointment schedule and provided updates to the provider or patient regarding possible delays
Responded to miscellaneous patients inquiries (form completion, prescription requests, or medical record requests)
Handled general office duties such as retrieving messages from voicemail
Followed processes to route messages to appropriate dept
Maintained fax server, generated excuse notes for patients
Scanned documents for patient’s E.M.R and task documents to appropriate provider
Carried out any administrative task assigned by Practice Manager or Provider
Participated in department meetings and daily huddles
Followed HIPAA guidelines in maintaining patient confidentiality and Code of Conduct Policy.

Lord And Taylor

11.2013 - 04.2018

Explained multiple lines of products to customers while gaining their understanding of the purchase and care of their merchandise
Engaged with and listened to customer's needs, ensuring proper client service was met to satisfaction with focus on repeat business
Effectively communicated with marketing and administrative teams on a daily basis to provide a lasting customer experience
Maintained sales floor presentation and restocking, also monitored cash transactions to maintain compliance with accounting procedures
Helped drive sales goals and achieve monthly quotas.