BRITTNEY LEWIS
Nashville,TN
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Proficient at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background in cultivating positive relationships and exceeding goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Catastrophe Claims Adjuster
The Hartford Insurance Group
Orlando, FL
05.2023 - Current
- Maintained accurate records of all activities related to investigations, including documents obtained during the course of an investigation.
- Investigated and analyzed claims relating to property damage caused by various catastrophes, including floods, hurricanes, tornadoes, and earthquakes.
- Assessed claim coverage by reviewing policy language and applying relevant laws or regulations.
- Negotiated settlements with claimants in order to resolve disputes quickly and effectively.
- Provided ongoing mentorship to assist new adjusters in acclimating to their roles.
DLS HR Case Manager
Amazon
Orlando, FL
05.2021 - 04.2023
- Directed and supervised the approval of FMLA, Short Term Disability, ADA and Workers Compensation claims.
- Collaborated with health care providers to successfully resolve claims.
- Mastered ERISA, State and Federal Leave laws, as well as privacy regulations
Customer Cares Representative
LYFT LLC
Nashville, TN
09.2019 - 01.2021
- Ensured quality standards in rider and driver interactions
- Maintained customer awareness of billing protocols and skillfully executed payment processing.
- Logged customer discussions to accurately document requests, problems, and respective solutions.
- Maintained adherence to LYFT's regulatory agencies' requirements for privacy and security
- Assisted in resolving technical issues and generating reports for troubleshooting
Stylist
Dream Dry/Drybar
Chicago, IL
02.2018 - 08.2019
- Provided guidance on effective hair care routines and therapies
- Generated a loyal customer base by cultivating strong and lasting connections with clients.
- Maintained sanitary conditions for work areas and salon tools
Server and Special Events
House of Blues
Chicago, IL
07.2015 - 06.2017
- Served customers with exceptional, friendly and quick service
- Successfully conveyed customer requirements and concerns to kitchen staff.
- Orchestrated all closing responsibilities, including restocking items and balancing the cash drawer
Auto Claims Representative
State Farm Insurance Inc
Bloomington, IL
09.2011 - 12.2013
- Ensured positive customer experiences while effectively resolving complaints and concerns
- Under strict deadlines, promptly addressed service requests and emergency call-outs.
- Engaged with the field support team, which included claim manager, quality control, file review specialists, team lead and adjusters to obtain specific assistance for assigned claims.
- Spearheaded resolution of complex issues regarding coverage inquiries, property damage claims, and collisions
Education
Tricoci University of Beauty Culture
Chicago, IL12.2014
Bachelor of Arts -
International Academy of Design And Technology
Orlando, FL03.2011
High School Diploma -
Middle Tennessee Christian School
Murfreesboro, TN05.2002
Skills
- Zendesk / DALI
- Microsoft Office/Outlook
- JIRA/ECOS
- 65 WPM Typist
- Contract interpretation and Assessment
- Poised under pressure
- Conflict Resolution
- Sales and Customer Service
Certification
- Florida Insurance License G000967 9/2025
Timeline
Catastrophe Claims Adjuster
The Hartford Insurance Group
05.2023 - Current
DLS HR Case Manager
Amazon
05.2021 - 04.2023
Customer Cares Representative
LYFT LLC
09.2019 - 01.2021
Stylist
Dream Dry/Drybar
02.2018 - 08.2019
Server and Special Events
House of Blues
07.2015 - 06.2017
Auto Claims Representative
State Farm Insurance Inc
09.2011 - 12.2013
Tricoci University of Beauty Culture
Bachelor of Arts -
International Academy of Design And Technology
High School Diploma -
Middle Tennessee Christian School
- Florida Insurance License G000967 9/2025
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